TY - GEN
T1 - A conceptual model for assessing the benefits of software as a service from different perspectives
AU - Prabowo, Anisah Herdiyanti
AU - Janssen, Marijn
AU - Barjis, Joseph
PY - 2012
Y1 - 2012
N2 - Software as a Service (SaaS) has been introduced as an innovative way of software provisioning through which Web-based application is delivered as a service. Yet, SaaS model is still immature in concept and little is known about the perceptions of users and providers when understanding benefits of SaaS. For this reason, the paper explores SaaS benefits for Small and Medium Sized Enterprises (SMEs) from the perspective of providers, users during the SaaS life cycle. A conceptual model is developed and tested in a case study. Users and provider have different perceptions on the benefits of SaaS and the benefits are dependent on the maturity. Our findings show that the conceptual model can help to overcome differences in opinion about SaaS benefits at different phases of SaaS life cycle. Promised, perceived, and actual benefits might be different. The conceptual model ought to provide better structural definitions of SaaS benefits although we suggest further research to enrich the model structure by incorporating different aspects of decisions upon the benefits.
AB - Software as a Service (SaaS) has been introduced as an innovative way of software provisioning through which Web-based application is delivered as a service. Yet, SaaS model is still immature in concept and little is known about the perceptions of users and providers when understanding benefits of SaaS. For this reason, the paper explores SaaS benefits for Small and Medium Sized Enterprises (SMEs) from the perspective of providers, users during the SaaS life cycle. A conceptual model is developed and tested in a case study. Users and provider have different perceptions on the benefits of SaaS and the benefits are dependent on the maturity. Our findings show that the conceptual model can help to overcome differences in opinion about SaaS benefits at different phases of SaaS life cycle. Promised, perceived, and actual benefits might be different. The conceptual model ought to provide better structural definitions of SaaS benefits although we suggest further research to enrich the model structure by incorporating different aspects of decisions upon the benefits.
KW - Benefits
KW - Life cycle
KW - Maturity
KW - Small and Medium-sized Enterprises (SMEs)
KW - Software as a Service (SaaS)
UR - http://www.scopus.com/inward/record.url?scp=84861704258&partnerID=8YFLogxK
U2 - 10.1007/978-3-642-30359-3_10
DO - 10.1007/978-3-642-30359-3_10
M3 - Conference contribution
AN - SCOPUS:84861704258
SN - 9783642303586
T3 - Lecture Notes in Business Information Processing
SP - 108
EP - 119
BT - Business Information Systems - 15th International Conference, BIS 2012, Proceedings
PB - Springer Verlag
T2 - 15th International Conference on Business Information Systems, BIS 2012
Y2 - 21 May 2012 through 23 May 2012
ER -