A hybrid approach with balanced score card and fuzzy topsis method for identifying critical factors affecting smart regency development

In developing countries, the concept of Smart Cities and Smart Regencies has become the trend and the primary choice in solving increasingly complex and multidimensional city governance problems. The idea of smart cities is an integrated ICT -based city governance concept that offers solutions to manage city resources more efficiently. However, in the smart city development process, various problems make the smart city development process fails and is not as expected before. Previous researchers have conducted research on the key and critical factors that have an essential influence in building smart cities, but of the many critical factors, the list has not been made to highlight development. This study aims to identify the priority key factors that need to be considered in the event of smart regencies. The method used is a mixed-method, a combination of qualitative and quantitative research. At the qualitative research stage, critical factor investigation modeling is carried out using the Balanced Scorecard technique. While the qualitative research stage is carried out using the Fuzzy TOPSIS analysis method, a technique in Multi-Criteria Decision Making to rank and prioritize. The results of this study indicate that the factors in the category of Procedure Bureaucracy Factors (PBF) are very influential factors to consider compared to other factors. This research contributes to two things, methodologically provides a variety of combining the balance scored card and Fuzzy- Topsis methods, then practically, it gives the government and policymakers suggestions that the essential predictors of the growth of smart regencies be given more attention.