A study of Voice-over-Internet Protocol quality metrics

Bramantyo Adhilaksono, Bambang Setiawan*

*Corresponding author for this work

Research output: Contribution to journalConference articlepeer-review

2 Citations (Scopus)


Since the pandemic began, institutions have been implementing work/study-from-home. They mostly use VoIP applications to do online meetings. This study is trying to discover what metrics are the most preferred to measure the quality of VoIP applications by reviewing 38 relevant studies. We found that the most preferred Quality of Experience (QoE) metrics are Mean Opinion Score (MOS), Perceptual Evaluation of Speech Quality (PESQ), and Peak Signal-to-noise Ratio (PSNR). While the most preferred Quality of Service (QoS) metrics are jitter, bandwidth, packet loss, and throughput. We also found that there are not many new studies done on evaluating SIP quality.

Original languageEnglish
Pages (from-to)377-384
Number of pages8
JournalProcedia Computer Science
Publication statusPublished - 2021
Event6th Information Systems International Conference, ISICO 2021 - Virtual, Online, Italy
Duration: 7 Aug 20218 Aug 2021


  • Metrics
  • Quality of experience
  • Quality of service
  • SIP
  • VoIP
  • WebRTC


Dive into the research topics of 'A study of Voice-over-Internet Protocol quality metrics'. Together they form a unique fingerprint.

Cite this