A supply chain resilience framework for pandemic disruptions in general trading companies

In general trading companies, COVID-19 pandemic disruptions impacted their supply chain performance and their business. The ability to respond effectively to pandemic disruptions using supply chain resilience framework is needed. This research proposed supply chain resilience framework for pandemic disruption in the general trading companies that is used to assess the relationship between pandemic disruptions and supply chain capabilities. This research employs an empirical approach with a qualitative research method using review literature, rigorous in-depth interview with 12 informants in 5 companies are founded pandemic disruption factors and supply chain capability factors. Indonesian general trading company was used as case study to determine probability value of pandemic disruptions factors, sub-dimension, and dimension using Bayesian Network approach and assess the relationship between pandemic disruption factors and supply chain capability factor. Top three pandemic disruptions factors based on Bayesian Network analysis are (1) meeting order, (2) customer visit, and (3) mobility. The assessment results of supply chain resilience framework in case study indicated that a vital factors of supply chain capability are (1) upscaling competency in absorptive capability, (2) internal and external collaborations and (3) financial management in adaptive capability. The practitioners can be better prioritizing supply chain capabilities for pandemic disruptions using this proposed supply chain resilience framework. This study also providing valuable insight for the managerial implication to understand government direction and promote communication and collaboration (internal and external) amongst their supplier and customers.