TY - GEN
T1 - An Explorative Study to Public Rental Housing’s Tenants Using Importance Performance Analysis
AU - Kumala, Indira Surya
AU - Rachmawati, Farida
N1 - Publisher Copyright:
© 2022, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.
PY - 2022
Y1 - 2022
N2 - Due to land scarcity and high land price in the city center or the area close to workplace, has led local government to build public rental housing. It is also expected to be the pathway to home ownership. This study aimed to determine tenants satisfaction based on the conformity between the desired expectations and the reality received by the tenants of the public rental housing called Rusunawa. There were three indicators: Building Performance Evaluation (BPE), maintenance quality and service quality (servqual). However, this paper only focuses on service quality (servqual) as this paper will contribute to the improvement of Rusunawa services on the invisible side. This study identified 12 attributes. Data were collected by distributing questionnaires with a total of 231 tenants who were accepted in four Rusunawa with different building ages. In this study, the Importance Performance Analysis (IPA) method is used to produce a Cartesian diagram that can describe four quadrants where quadrant I contains service quality attributes which are a priority to be repaired in order to improve the quality of existing Rusunawa and as an evaluation material for the construction of a new Rusunawa.
AB - Due to land scarcity and high land price in the city center or the area close to workplace, has led local government to build public rental housing. It is also expected to be the pathway to home ownership. This study aimed to determine tenants satisfaction based on the conformity between the desired expectations and the reality received by the tenants of the public rental housing called Rusunawa. There were three indicators: Building Performance Evaluation (BPE), maintenance quality and service quality (servqual). However, this paper only focuses on service quality (servqual) as this paper will contribute to the improvement of Rusunawa services on the invisible side. This study identified 12 attributes. Data were collected by distributing questionnaires with a total of 231 tenants who were accepted in four Rusunawa with different building ages. In this study, the Importance Performance Analysis (IPA) method is used to produce a Cartesian diagram that can describe four quadrants where quadrant I contains service quality attributes which are a priority to be repaired in order to improve the quality of existing Rusunawa and as an evaluation material for the construction of a new Rusunawa.
KW - Importance and performance analysis
KW - Public rental housing
KW - Servqual
KW - Tenants satisfaction
UR - http://www.scopus.com/inward/record.url?scp=85125219915&partnerID=8YFLogxK
U2 - 10.1007/978-981-16-7949-0_49
DO - 10.1007/978-981-16-7949-0_49
M3 - Conference contribution
AN - SCOPUS:85125219915
SN - 9789811679483
T3 - Lecture Notes in Civil Engineering
SP - 543
EP - 555
BT - Proceedings of the Second International Conference of Construction, Infrastructure, and Materials - ICCIM 2021
A2 - Lie, Han Ay
A2 - Sutrisna, Monty
A2 - Prasetijo, Joewono
A2 - Hadikusumo, Bonaventura H.W.
A2 - Putranto, Leksmono Suryo
PB - Springer Science and Business Media Deutschland GmbH
T2 - 2nd International Conference of Construction, Infrastructure, and Materials, ICCIM 2021
Y2 - 26 July 2021 through 26 July 2021
ER -