Due to land scarcity and high land price in the city center or the area close to workplace, has led local government to build public rental housing. It is also expected to be the pathway to home ownership. This study aimed to determine tenants satisfaction based on the conformity between the desired expectations and the reality received by the tenants of the public rental housing called Rusunawa. There were three indicators: Building Performance Evaluation (BPE), maintenance quality and service quality (servqual). However, this paper only focuses on service quality (servqual) as this paper will contribute to the improvement of Rusunawa services on the invisible side. This study identified 12 attributes. Data were collected by distributing questionnaires with a total of 231 tenants who were accepted in four Rusunawa with different building ages. In this study, the Importance Performance Analysis (IPA) method is used to produce a Cartesian diagram that can describe four quadrants where quadrant I contains service quality attributes which are a priority to be repaired in order to improve the quality of existing Rusunawa and as an evaluation material for the construction of a new Rusunawa.