An SMS-based e-government model

Tony Dwi Susanto, Robert Goodwin

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

5 Citations (Scopus)

Abstract

More than one-third of e-government initiatives in developing countries are total failures, half are partial failures and just one sixth are successful, showing that e-government development in developing countries has many problems. According to Heeks (2003), one of the failure factors of e-government in developing countries is unrealistic design. This paper will focus on this factor, particularly the mismatch of the technological design for accessing e-government systems and the skills and access to the technology of the citizens. Many developing countries face problems of lack of internet infrastructure, internet illiteracy and high internet costs. When governments implement web-based e-government models which require citizens to access the system by the Internet/web medium, the failure rate is high as few citizens can participate. There is technology gap between design and reality. In the same countries, mobile phones are widely used, are low in cost, and citizens are more familiar with the short message service application (SMS) than the Internet and Web. This paper proposes an SMS-based e-government system as a first step toward a future Internet/web-based e-government system in order to increase public (citizens and businesses) participation.

Original languageEnglish
Title of host publicationICEIS 2006 - 8th International Conference on Enterprise Information Systems, Proceedings
Pages185-188
Number of pages4
Publication statusPublished - 2006
Externally publishedYes
Event8th International Conference on Enterprise Information Systems, ICEIS 2006 - Paphos, Cyprus
Duration: 23 May 200627 May 2006

Publication series

NameICEIS 2006 - 8th International Conference on Enterprise Information Systems, Proceedings
VolumeSAIC

Conference

Conference8th International Conference on Enterprise Information Systems, ICEIS 2006
Country/TerritoryCyprus
CityPaphos
Period23/05/0627/05/06

Keywords

  • Developing countries
  • Model
  • SMS
  • eGovernment

Fingerprint

Dive into the research topics of 'An SMS-based e-government model'. Together they form a unique fingerprint.

Cite this