Analysis of factors affecting behavioural intention to use e-government services in Rwanda

Leonidas Nzaramyimana, Tony Dwi Susanto*

*Corresponding author for this work

Research output: Contribution to journalConference articlepeer-review

7 Citations (Scopus)


E-government application and use is presently a worry for all government administration everywhere throughout the world, from developed to developing countries including Rwanda. Be that as it may, the utilization of those administration services requires numerous components from experts to the clients. It is verifiable that ICT is driving numerous tasks and procedures in both open and private organizations which is a significant feature of globalization. In this paper, we have dissected variables that influence Social norms to use E-government service to support public institutions in Rwanda on the grounds that the stage of e-government eventually diminished the rate residents used to request administration services contrasted with the past. After numerous inquiries concerning such downturn, we have suspected distinguished elements that may be a reason, but we have conceded the investigation of some which are Behavioural intention, Social influence, Trust internet, Trust e-government and Trust Propensity. An organized survey was used to gather information from 92 respondents interested in the investigation. The investigation utilized a review as a strategy for information accumulation. polls sent straightforwardly by means of email and telephone message. The respondents are the native of Rwanda. The poll was made up with two segments A and B whereby A comprises of demographic questions and segment B comprises of Likert Scale addresses extending from 1-Strongly agree to 5-Strongly Disagree. Therefore, we have proposed a model of five variables from the suspected cause of such downturn. Using PLS-SEM 3 student version to process data, the result is that all dependent variables have direct positive effect to the independent variables to utilize e-government services supporting government organizations while two factors have demonstrated the proper support for hypothesis toward the intention to use e-government driven organizations.

Original languageEnglish
Pages (from-to)350-358
Number of pages9
JournalProcedia Computer Science
Publication statusPublished - 2019
Event5th Information Systems International Conference, ISICO 2019 - Surabaya, Indonesia
Duration: 23 Jul 201924 Jul 2019


  • Behavioural intention
  • E-government
  • Rwanda


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