Analysis of mode transportation performance and satisfaction level of Jenggala Commuter Line (Sidoarjo-Mojokerto)

Hera Widyastuti*, Asep Yayat Nurhidayat, Ahmad Soimun, Cahyani Setyarini, Nafilah El Hafizh, Arinda Leliana

*Corresponding author for this work

Research output: Contribution to journalConference articlepeer-review

1 Citation (Scopus)


The increasing traffic density in Sidoarjo-Mojokerto is caused by the inadequancy of road capacity available to handle the growth of vehicle every years, and as a result, traffic jams arise in the highway, travel time will be extended, and require more cost. Therefore to handle this situation a mode of transportation which can carry a mass of passengger in the same time or a mass rapid transit, is necessary. Every customer demand the best service they can get from the transport provider and as a result that make an important indicator to measure the quality of performance or service. Analysis results reveal that travel in 45 minutes, boarding-alighting ranges from 1-3 minutes, Load factor 0.88. Based on the results of the analysis of the customer satisfaction level of conformity obtained on Jenggala commuter line IPA analysis with an average of 93.5% which shows that the customer are satisfied with the service and with a CSI value of 0.827.

Original languageEnglish
Article number03003
JournalMATEC Web of Conferences
Publication statusPublished - 30 Jul 2018
Externally publishedYes
Event1st International Symposium on Transportation Studies for Developing Countries, ISTSDC 2017 - Makassar, Indonesia
Duration: 4 Nov 20174 Nov 2017


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