TY - JOUR
T1 - Analysis of mode transportation performance and satisfaction level of Jenggala Commuter Line (Sidoarjo-Mojokerto)
AU - Widyastuti, Hera
AU - Nurhidayat, Asep Yayat
AU - Soimun, Ahmad
AU - Setyarini, Cahyani
AU - El Hafizh, Nafilah
AU - Leliana, Arinda
N1 - Publisher Copyright:
© 2018 The Authors, published by EDP Sciences.
PY - 2018/7/30
Y1 - 2018/7/30
N2 - The increasing traffic density in Sidoarjo-Mojokerto is caused by the inadequancy of road capacity available to handle the growth of vehicle every years, and as a result, traffic jams arise in the highway, travel time will be extended, and require more cost. Therefore to handle this situation a mode of transportation which can carry a mass of passengger in the same time or a mass rapid transit, is necessary. Every customer demand the best service they can get from the transport provider and as a result that make an important indicator to measure the quality of performance or service. Analysis results reveal that travel in 45 minutes, boarding-alighting ranges from 1-3 minutes, Load factor 0.88. Based on the results of the analysis of the customer satisfaction level of conformity obtained on Jenggala commuter line IPA analysis with an average of 93.5% which shows that the customer are satisfied with the service and with a CSI value of 0.827.
AB - The increasing traffic density in Sidoarjo-Mojokerto is caused by the inadequancy of road capacity available to handle the growth of vehicle every years, and as a result, traffic jams arise in the highway, travel time will be extended, and require more cost. Therefore to handle this situation a mode of transportation which can carry a mass of passengger in the same time or a mass rapid transit, is necessary. Every customer demand the best service they can get from the transport provider and as a result that make an important indicator to measure the quality of performance or service. Analysis results reveal that travel in 45 minutes, boarding-alighting ranges from 1-3 minutes, Load factor 0.88. Based on the results of the analysis of the customer satisfaction level of conformity obtained on Jenggala commuter line IPA analysis with an average of 93.5% which shows that the customer are satisfied with the service and with a CSI value of 0.827.
UR - http://www.scopus.com/inward/record.url?scp=85055312622&partnerID=8YFLogxK
U2 - 10.1051/matecconf/201818103003
DO - 10.1051/matecconf/201818103003
M3 - Conference article
AN - SCOPUS:85055312622
SN - 2261-236X
VL - 181
JO - MATEC Web of Conferences
JF - MATEC Web of Conferences
M1 - 03003
T2 - 1st International Symposium on Transportation Studies for Developing Countries, ISTSDC 2017
Y2 - 4 November 2017 through 4 November 2017
ER -