Analysis of mode transportation performance and satisfaction level of Jenggala Commuter Line (Sidoarjo-Mojokerto)

The increasing traffic density in Sidoarjo-Mojokerto is caused by the inadequancy of road capacity available to handle the growth of vehicle every years, and as a result, traffic jams arise in the highway, travel time will be extended, and require more cost. Therefore to handle this situation a mode of transportation which can carry a mass of passengger in the same time or a mass rapid transit, is necessary. Every customer demand the best service they can get from the transport provider and as a result that make an important indicator to measure the quality of performance or service. Analysis results reveal that travel in 45 minutes, boarding-alighting ranges from 1-3 minutes, Load factor 0.88. Based on the results of the analysis of the customer satisfaction level of conformity obtained on Jenggala commuter line IPA analysis with an average of 93.5% which shows that the customer are satisfied with the service and with a CSI value of 0.827.