Applying Machine Learning Algorithms for Opinion Mining on a Digital Internet Service Provider

Amalia Utamima; Farrel Istihsan Aditya; Firdaus W.G. Ashaari; Alfito K. Nugraha

doi:10.1109/ISDFS58141.2023.10131886

Applying Machine Learning Algorithms for Opinion Mining on a Digital Internet Service Provider

Amalia Utamima^*, Farrel Istihsan Aditya, Firdaus W.G. Ashaari, Alfito K. Nugraha

^*Corresponding author for this work

Institut Teknologi Sepuluh Nopember

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Citation (Scopus)

Abstract

By.U is the first digital internet service provider in Indonesia that provides complete digital services for all telecommunication requirements. The By.U application on the Google Play Store has garnered many ratings and comments from users. However, the unstructured nature of these reviews makes it challenging to extract and classify valuable information, which is why opinion mining is preferred. This research compares three machine learning algorithms, namely K-Nearest Neighbors (KNN), Support Vector Machine (SVM), and Naive Bayes Classifier (NBC), to conduct opinion mining. The research findings suggest that the KNN outperforms the NBC and SVM methods in terms of accuracy, precision, and recall.

Original language	English
Title of host publication	ISDFS 2023 - 11th International Symposium on Digital Forensics and Security
Editors	Asaf Varol, Murat Karabatak, Cihan Varol, Ahad Nasab
Publisher	Institute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)	9798350336986
DOIs	https://doi.org/10.1109/ISDFS58141.2023.10131886
Publication status	Published - 2023
Event	11th International Symposium on Digital Forensics and Security, ISDFS 2023 - TN, United States Duration: 11 May 2023 → 12 May 2023

Publication series

Name	ISDFS 2023 - 11th International Symposium on Digital Forensics and Security

Conference

Conference	11th International Symposium on Digital Forensics and Security, ISDFS 2023
Country/Territory	United States
City	TN
Period	11/05/23 → 12/05/23

Keywords

K nearest neighbor
Naïve Bayes
Support Vector Machine
class
opinion mining

Access to Document

10.1109/ISDFS58141.2023.10131886

Cite this

Utamima, A., Aditya, F. I., Ashaari, F. W. G., & Nugraha, A. K. (2023). Applying Machine Learning Algorithms for Opinion Mining on a Digital Internet Service Provider. In A. Varol, M. Karabatak, C. Varol, & A. Nasab (Eds.), ISDFS 2023 - 11th International Symposium on Digital Forensics and Security (ISDFS 2023 - 11th International Symposium on Digital Forensics and Security). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/ISDFS58141.2023.10131886

Utamima, Amalia ; Aditya, Farrel Istihsan ; Ashaari, Firdaus W.G. et al. / Applying Machine Learning Algorithms for Opinion Mining on a Digital Internet Service Provider. ISDFS 2023 - 11th International Symposium on Digital Forensics and Security. editor / Asaf Varol ; Murat Karabatak ; Cihan Varol ; Ahad Nasab. Institute of Electrical and Electronics Engineers Inc., 2023. (ISDFS 2023 - 11th International Symposium on Digital Forensics and Security).

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title = "Applying Machine Learning Algorithms for Opinion Mining on a Digital Internet Service Provider",

abstract = "By.U is the first digital internet service provider in Indonesia that provides complete digital services for all telecommunication requirements. The By.U application on the Google Play Store has garnered many ratings and comments from users. However, the unstructured nature of these reviews makes it challenging to extract and classify valuable information, which is why opinion mining is preferred. This research compares three machine learning algorithms, namely K-Nearest Neighbors (KNN), Support Vector Machine (SVM), and Naive Bayes Classifier (NBC), to conduct opinion mining. The research findings suggest that the KNN outperforms the NBC and SVM methods in terms of accuracy, precision, and recall.",

keywords = "K nearest neighbor, Na{\"i}ve Bayes, Support Vector Machine, class, opinion mining",

author = "Amalia Utamima and Aditya, {Farrel Istihsan} and Ashaari, {Firdaus W.G.} and Nugraha, {Alfito K.}",

note = "Publisher Copyright: {\textcopyright} 2023 IEEE.; 11th International Symposium on Digital Forensics and Security, ISDFS 2023 ; Conference date: 11-05-2023 Through 12-05-2023",

year = "2023",

doi = "10.1109/ISDFS58141.2023.10131886",

language = "English",

series = "ISDFS 2023 - 11th International Symposium on Digital Forensics and Security",

publisher = "Institute of Electrical and Electronics Engineers Inc.",

editor = "Asaf Varol and Murat Karabatak and Cihan Varol and Ahad Nasab",

booktitle = "ISDFS 2023 - 11th International Symposium on Digital Forensics and Security",

address = "United States",

}

Utamima, A, Aditya, FI, Ashaari, FWG & Nugraha, AK 2023, Applying Machine Learning Algorithms for Opinion Mining on a Digital Internet Service Provider. in A Varol, M Karabatak, C Varol & A Nasab (eds), ISDFS 2023 - 11th International Symposium on Digital Forensics and Security. ISDFS 2023 - 11th International Symposium on Digital Forensics and Security, Institute of Electrical and Electronics Engineers Inc., 11th International Symposium on Digital Forensics and Security, ISDFS 2023, TN, United States, 11/05/23. https://doi.org/10.1109/ISDFS58141.2023.10131886

Applying Machine Learning Algorithms for Opinion Mining on a Digital Internet Service Provider. / Utamima, Amalia; Aditya, Farrel Istihsan; Ashaari, Firdaus W.G. et al.
ISDFS 2023 - 11th International Symposium on Digital Forensics and Security. ed. / Asaf Varol; Murat Karabatak; Cihan Varol; Ahad Nasab. Institute of Electrical and Electronics Engineers Inc., 2023. (ISDFS 2023 - 11th International Symposium on Digital Forensics and Security).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Applying Machine Learning Algorithms for Opinion Mining on a Digital Internet Service Provider

AU - Utamima, Amalia

AU - Aditya, Farrel Istihsan

AU - Ashaari, Firdaus W.G.

AU - Nugraha, Alfito K.

PY - 2023

Y1 - 2023

N2 - By.U is the first digital internet service provider in Indonesia that provides complete digital services for all telecommunication requirements. The By.U application on the Google Play Store has garnered many ratings and comments from users. However, the unstructured nature of these reviews makes it challenging to extract and classify valuable information, which is why opinion mining is preferred. This research compares three machine learning algorithms, namely K-Nearest Neighbors (KNN), Support Vector Machine (SVM), and Naive Bayes Classifier (NBC), to conduct opinion mining. The research findings suggest that the KNN outperforms the NBC and SVM methods in terms of accuracy, precision, and recall.

AB - By.U is the first digital internet service provider in Indonesia that provides complete digital services for all telecommunication requirements. The By.U application on the Google Play Store has garnered many ratings and comments from users. However, the unstructured nature of these reviews makes it challenging to extract and classify valuable information, which is why opinion mining is preferred. This research compares three machine learning algorithms, namely K-Nearest Neighbors (KNN), Support Vector Machine (SVM), and Naive Bayes Classifier (NBC), to conduct opinion mining. The research findings suggest that the KNN outperforms the NBC and SVM methods in terms of accuracy, precision, and recall.

KW - K nearest neighbor

KW - Naïve Bayes

KW - Support Vector Machine

KW - class

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M3 - Conference contribution

AN - SCOPUS:85163125206

T3 - ISDFS 2023 - 11th International Symposium on Digital Forensics and Security

BT - ISDFS 2023 - 11th International Symposium on Digital Forensics and Security

A2 - Varol, Asaf

A2 - Karabatak, Murat

A2 - Varol, Cihan

A2 - Nasab, Ahad

PB - Institute of Electrical and Electronics Engineers Inc.

T2 - 11th International Symposium on Digital Forensics and Security, ISDFS 2023

Y2 - 11 May 2023 through 12 May 2023

ER -

Utamima A, Aditya FI, Ashaari FWG, Nugraha AK. Applying Machine Learning Algorithms for Opinion Mining on a Digital Internet Service Provider. In Varol A, Karabatak M, Varol C, Nasab A, editors, ISDFS 2023 - 11th International Symposium on Digital Forensics and Security. Institute of Electrical and Electronics Engineers Inc. 2023. (ISDFS 2023 - 11th International Symposium on Digital Forensics and Security). doi: 10.1109/ISDFS58141.2023.10131886

Applying Machine Learning Algorithms for Opinion Mining on a Digital Internet Service Provider

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Keywords

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