Assessment of liveability on settlements developed by informal land subdividers in Gunung Anyar and Rungkut Districts, Surabaya

Acts of settlement development conducted by informal land subdividers were performed without following the existing regulatory framework, leading to uninhabitable settlements. In actuality, settlements ideally are obliged to provide a comfortable space where liveability is the form in which accomplishment is rated. For this reason, this study assessed the liveability of the settlements developed by the informal land subdividers in Gunung Anyar and Rungkut Districts, Surabaya. The study set two objectives, namely formulating the criteria of liveability as well as assessing the level of liveability on settlements developed by the informal land subdividers by means of; 1) conducting interviews with three experts and using quantitative content analysis, and; 2) interviewing inhabiting residents and using gap analysis and Importance-Performance Analysis (IPA). From the 27 criteria assessed in this study, there is no criterion that is rated satisfactory for said residents, signifying that said settlements are unliveable. When viewed through the Customers Satisfaction Index (CSI), the liveability of said settlements is included in the fair category. Based on the results of the mapping of criteria in the Cartesian IPA quadrant, there are eight criteria which become the main priority for improving performance.