Beneficial non-compliance with inadequate information systems

Robert M. Davison, Louie H.M. Wong, Carol X.J. Ou, Mahendrawathi Er, Xiayu Chen, Ina Kayser, Pattarawan Prasarnphanich

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Organisational employees who are inadequately supported by corporate information systems nevertheless need to complete work satisfactorily. We hypothesise that the inadequacy of corporate information systems will influence employees to create workarounds that are non-compliant with respect to organisational policy requirements yet are nevertheless beneficial. We motivate and outline the theoretical basis for such beneficial but non-compliant work. We develop a moderated-mediated theoretical model that links inadequate information systems to employee workaround behaviour and explain how we will test it. We expect to present initial validating data during the conference.

Original languageEnglish
Title of host publicationInternational Conference on Information Systems, ICIS 2020 - Making Digital Inclusive
Subtitle of host publicationBlending the Local and the Global
PublisherAssociation for Information Systems
ISBN (Electronic)9781733632553
Publication statusPublished - 2020
Event2020 International Conference on Information Systems - Making Digital Inclusive: Blending the Local and the Global, ICIS 2020 - Virtual, Online, India
Duration: 13 Dec 202016 Dec 2020

Publication series

NameInternational Conference on Information Systems, ICIS 2020 - Making Digital Inclusive: Blending the Local and the Global

Conference

Conference2020 International Conference on Information Systems - Making Digital Inclusive: Blending the Local and the Global, ICIS 2020
Country/TerritoryIndia
CityVirtual, Online
Period13/12/2016/12/20

Keywords

  • Beneficial non-compliance
  • Inadequate information systems
  • Workarounds

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