Can Business Process Design Space Help Students Generate Innovative Process Redesign Ideas?

Mahendrawathi ER; Angelica Deviana; Ika Nurkasanah

doi:10.1007/978-3-031-70445-1_28

Can Business Process Design Space Help Students Generate Innovative Process Redesign Ideas?

Mahendrawathi ER^*, Angelica Deviana, Ika Nurkasanah

^*Corresponding author for this work

Laboratory of Enterprise Systems

Institut Teknologi Sepuluh Nopember

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

The Business Process Management (BPM) community has developed numerous techniques for business process redesign. Business Process Design Space (BPD-Space) offers a method that assists organizations in systematically exploring the design space of processes. This paper presents the result of experiments using the BPD-Space to teach explorative business process redesign. Three free experiments involving students with different backgrounds were conducted. A case study of the Surabaya City Office for Population Administration and Civil Registry (COPACR), which provides population registration and civil registration services, serves as a practical example for the participants to apply the BPD-Space. Results show that participants can apply BPD-Space to generate redesign ideas that vary in number, diversity, and innovativeness. Students with more experience and domain knowledge come up with more creative redesign ideas.

Original language	English
Title of host publication	Business Process Management
Subtitle of host publication	Blockchain, Robotic Process Automation, Central and Eastern European, Educators and Industry Forum - BPM 2024 Blockchain, RPA, CEE, Educators and Industry Forum, Proceedings
Editors	Claudio Di Ciccio, Iris Beerepoot, Claudio Di Ciccio, Iris Beerepoot, Walid Fdhila, Walid Fdhila, Simone Agostinelli, Simone Agostinelli, Daniel Amyot, Daniel Amyot, Henrik Leopold, Henrik Leopold, Michal Krčál, Michal Krčál, Monika Malinova Mandelburger, Monika Malinova Mandelburger, Gregor Polančič, Gregor Polančič, Katarina Tomičić-Pupek, Katarina Tomičić-Pupek, Katarzyna Gdowska, Katarzyna Gdowska, Thomas Grisold, Thomas Grisold, Piotr Sliż, Piotr Sliż, Renata Gabryelczyk, Renata Gabryelczyk, Ralf Plattfaut, Ralf Plattfaut
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	396-405
Number of pages	10
ISBN (Print)	9783031704444, 9783031704444
DOIs	https://doi.org/10.1007/978-3-031-70445-1_28
Publication status	Published - 2024
Event	22nd International Conference on Business Process Management, BPM 2024 - Krakow, Poland Duration: 1 Sept 2024 → 6 Sept 2024

Publication series

Name	Lecture Notes in Business Information Processing
Volume	527 LNBIP
ISSN (Print)	1865-1348
ISSN (Electronic)	1865-1356

Conference

Conference	22nd International Conference on Business Process Management, BPM 2024
Country/Territory	Poland
City	Krakow
Period	1/09/24 → 6/09/24

Keywords

BPD-Space
Business Process Design Space
Business process redesign
Case
Explorative redesign
Public sector
Teaching

Access to Document

10.1007/978-3-031-70445-1_28

Cite this

ER, M., Deviana, A., & Nurkasanah, I. (2024). Can Business Process Design Space Help Students Generate Innovative Process Redesign Ideas? In C. Di Ciccio, I. Beerepoot, C. Di Ciccio, I. Beerepoot, W. Fdhila, W. Fdhila, S. Agostinelli, S. Agostinelli, D. Amyot, D. Amyot, H. Leopold, H. Leopold, M. Krčál, M. Krčál, M. Malinova Mandelburger, M. Malinova Mandelburger, G. Polančič, G. Polančič, K. Tomičić-Pupek, K. Tomičić-Pupek, K. Gdowska, K. Gdowska, T. Grisold, T. Grisold, P. Sliż, P. Sliż, R. Gabryelczyk, R. Gabryelczyk, R. Plattfaut, ... R. Plattfaut (Eds.), Business Process Management: Blockchain, Robotic Process Automation, Central and Eastern European, Educators and Industry Forum - BPM 2024 Blockchain, RPA, CEE, Educators and Industry Forum, Proceedings (pp. 396-405). (Lecture Notes in Business Information Processing; Vol. 527 LNBIP). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-031-70445-1_28

ER, Mahendrawathi ; Deviana, Angelica ; Nurkasanah, Ika. / Can Business Process Design Space Help Students Generate Innovative Process Redesign Ideas?. Business Process Management: Blockchain, Robotic Process Automation, Central and Eastern European, Educators and Industry Forum - BPM 2024 Blockchain, RPA, CEE, Educators and Industry Forum, Proceedings. editor / Claudio Di Ciccio ; Iris Beerepoot ; Claudio Di Ciccio ; Iris Beerepoot ; Walid Fdhila ; Walid Fdhila ; Simone Agostinelli ; Simone Agostinelli ; Daniel Amyot ; Daniel Amyot ; Henrik Leopold ; Henrik Leopold ; Michal Krčál ; Michal Krčál ; Monika Malinova Mandelburger ; Monika Malinova Mandelburger ; Gregor Polančič ; Gregor Polančič ; Katarina Tomičić-Pupek ; Katarina Tomičić-Pupek ; Katarzyna Gdowska ; Katarzyna Gdowska ; Thomas Grisold ; Thomas Grisold ; Piotr Sliż ; Piotr Sliż ; Renata Gabryelczyk ; Renata Gabryelczyk ; Ralf Plattfaut ; Ralf Plattfaut. Springer Science and Business Media Deutschland GmbH, 2024. pp. 396-405 (Lecture Notes in Business Information Processing).

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title = "Can Business Process Design Space Help Students Generate Innovative Process Redesign Ideas?",

abstract = "The Business Process Management (BPM) community has developed numerous techniques for business process redesign. Business Process Design Space (BPD-Space) offers a method that assists organizations in systematically exploring the design space of processes. This paper presents the result of experiments using the BPD-Space to teach explorative business process redesign. Three free experiments involving students with different backgrounds were conducted. A case study of the Surabaya City Office for Population Administration and Civil Registry (COPACR), which provides population registration and civil registration services, serves as a practical example for the participants to apply the BPD-Space. Results show that participants can apply BPD-Space to generate redesign ideas that vary in number, diversity, and innovativeness. Students with more experience and domain knowledge come up with more creative redesign ideas.",

keywords = "BPD-Space, Business Process Design Space, Business process redesign, Case, Explorative redesign, Public sector, Teaching",

author = "Mahendrawathi ER and Angelica Deviana and Ika Nurkasanah",

note = "Publisher Copyright: {\textcopyright} The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.; 22nd International Conference on Business Process Management, BPM 2024 ; Conference date: 01-09-2024 Through 06-09-2024",

year = "2024",

doi = "10.1007/978-3-031-70445-1_28",

language = "English",

isbn = "9783031704444",

series = "Lecture Notes in Business Information Processing",

publisher = "Springer Science and Business Media Deutschland GmbH",

pages = "396--405",

editor = "{Di Ciccio}, Claudio and Iris Beerepoot and {Di Ciccio}, Claudio and Iris Beerepoot and Walid Fdhila and Walid Fdhila and Simone Agostinelli and Simone Agostinelli and Daniel Amyot and Daniel Amyot and Henrik Leopold and Henrik Leopold and Michal Kr{\v c}{\'a}l and Michal Kr{\v c}{\'a}l and {Malinova Mandelburger}, Monika and {Malinova Mandelburger}, Monika and Gregor Polan{\v c}i{\v c} and Gregor Polan{\v c}i{\v c} and Katarina Tomi{\v c}i{\'c}-Pupek and Katarina Tomi{\v c}i{\'c}-Pupek and Katarzyna Gdowska and Katarzyna Gdowska and Thomas Grisold and Thomas Grisold and Piotr Sli{\.z} and Piotr Sli{\.z} and Renata Gabryelczyk and Renata Gabryelczyk and Ralf Plattfaut and Ralf Plattfaut",

booktitle = "Business Process Management",

address = "Germany",

}

ER, M, Deviana, A & Nurkasanah, I 2024, Can Business Process Design Space Help Students Generate Innovative Process Redesign Ideas? in C Di Ciccio, I Beerepoot, C Di Ciccio, I Beerepoot, W Fdhila, W Fdhila, S Agostinelli, S Agostinelli, D Amyot, D Amyot, H Leopold, H Leopold, M Krčál, M Krčál, M Malinova Mandelburger, M Malinova Mandelburger, G Polančič, G Polančič, K Tomičić-Pupek, K Tomičić-Pupek, K Gdowska, K Gdowska, T Grisold, T Grisold, P Sliż, P Sliż, R Gabryelczyk, R Gabryelczyk, R Plattfaut & R Plattfaut (eds), Business Process Management: Blockchain, Robotic Process Automation, Central and Eastern European, Educators and Industry Forum - BPM 2024 Blockchain, RPA, CEE, Educators and Industry Forum, Proceedings. Lecture Notes in Business Information Processing, vol. 527 LNBIP, Springer Science and Business Media Deutschland GmbH, pp. 396-405, 22nd International Conference on Business Process Management, BPM 2024, Krakow, Poland, 1/09/24. https://doi.org/10.1007/978-3-031-70445-1_28

Can Business Process Design Space Help Students Generate Innovative Process Redesign Ideas? / ER, Mahendrawathi; Deviana, Angelica; Nurkasanah, Ika.
Business Process Management: Blockchain, Robotic Process Automation, Central and Eastern European, Educators and Industry Forum - BPM 2024 Blockchain, RPA, CEE, Educators and Industry Forum, Proceedings. ed. / Claudio Di Ciccio; Iris Beerepoot; Claudio Di Ciccio; Iris Beerepoot; Walid Fdhila; Walid Fdhila; Simone Agostinelli; Simone Agostinelli; Daniel Amyot; Daniel Amyot; Henrik Leopold; Henrik Leopold; Michal Krčál; Michal Krčál; Monika Malinova Mandelburger; Monika Malinova Mandelburger; Gregor Polančič; Gregor Polančič; Katarina Tomičić-Pupek; Katarina Tomičić-Pupek; Katarzyna Gdowska; Katarzyna Gdowska; Thomas Grisold; Thomas Grisold; Piotr Sliż; Piotr Sliż; Renata Gabryelczyk; Renata Gabryelczyk; Ralf Plattfaut; Ralf Plattfaut. Springer Science and Business Media Deutschland GmbH, 2024. p. 396-405 (Lecture Notes in Business Information Processing; Vol. 527 LNBIP).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review