Comparative analysis of business process litigation using queue theory and simulation (case study: Religious courts of South Jakarta)

Religious Courts of South Jakartais responsible for managing the filing of cases. However, the submission process uses manual and semi-automated systems that cause some problems, such as difficulties when requiring the exchange and accessing information between units in real-time. With regard to this problem, the performance of the system needs to be analyzed. In order to find the optimal modeling process in Religious Courts of South Jakarta with queuing and simulation theory. To build and manage the simulation model according to the proposed approach, the simulation system is designed, developed and tested in several scenarios, based on Business Process Model and Notation (BPMN) standards. The result of the research shows that the proof of the initial hypothesis. Where the difference between the two methods is due to the small amount of data used and the short duration. Overall, optimal modeling with minimal processes and actors involvement gave greater value changes for example percentage decrease in average waiting time by 94%, reduction of user process by 55.56%, and cost by 65%.