Data availability issues: decisions as patterns of action

Arif Wibisono*, David Sammon, Ciara Heavin

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

2 Citations (Scopus)


This research investigates how an organisational unit organises workaround-centric data activities (WCDA) to cope with data availability issues (in the context of their centralised and decentralised systems landscape). To unpack these often-invisible WCDA patterns of action, we present a field study of a Quality Assurance (QA) unit of an Indonesian sugar plantation company. We use open coding and a narrative network (NN) approach to complete our analysis. Our findings reveal that data availability issues produce three patterns of action: dual inspection, prudent control, and mindful handling. An organisation can build plausible pictures for governing data by better understanding these visualised patterns. Lastly, we discuss the pros and cons of these patterns of action in the context of data governance.

Original languageEnglish
Pages (from-to)241-254
Number of pages14
JournalJournal of Decision Systems
Issue numberS1
Publication statusPublished - 2022
Externally publishedYes


  • data governance
  • data issues
  • open coding
  • patterns of action
  • workaround-centric data activities (WCDA)


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