Design Science Research for Developing Risk Tourism Mapping Based on Visitor Sentiment Review

Real-time monitoring and assessment procedures at tourism sites are crucial. The lack of it may caused an operational incident. Therefore, this study aims to develop a design science research (DSR) methodology to produce an artifact in the form of a risk mapping system that can display a map of tourism sites in an urban area based on their risk group. The DSR approach has five stages to develop artifacts: explicate problem, define requirements, design and develop artifacts, demonstrate it, and evaluate it. The findings of this study propose suitable research strategies to develop artifacts based on relevant knowledge bases. It also discusses in depth the implementation of the explicate problem stage, which involves observing the root causes of operational accidents at tourism sites. It also finds that real-time monitoring of tourism sites can prevent accidents, and proposes utilizing reviews from visitors on Google Review, which can be categorized through text mining to identify risk factors based on Sapta Pesona's framework. This study provides valuable insights for developing monitoring systems in the field of tourism risk management using visitor review texts as an open-source resource.