Determining Business Process Improvement Priorities at Surabaya City Office for Population Administration & Civil Registration

Serra Charisma Viontita, Mahendrawathi Er, Ika Nurkasanah, Agus Imam Sonhaji

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Citation (Scopus)

Abstract

Organizations often face difficulty in the evaluation and prioritization of their business processes. Many performance measurement indicators are defined at the aggregate and not at the process level. Surabaya City Office for Population Administration & Civil Registration (COP ACR) is a local government agency which face these challenges. This paper attempts to solve COP ACR challenges by applying BPM approach. First, process performance measurement guideline is developed. Next, the business process selection stage is carried out. The last stage is composing performance measurement indicators. From the business process selection stage, the priorities for process improvement initiatives are application processes for Birth Certificate, Biodata Change on Family Cards with the KLAMPID Application, and (3) Indonesian Citizens Transfer Certificate of Inter-City/Regency/Province processes certificate. In addition, the development of performance measurement indicators results in 29 performance measurement indicators related to Birth Certificate business processes.

Original languageEnglish
Title of host publicationProceedings - ICACSIS 2022
Subtitle of host publication14th International Conference on Advanced Computer Science and Information Systems
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages211-218
Number of pages8
ISBN (Electronic)9781665489362
DOIs
Publication statusPublished - 2022
Event14th International Conference on Advanced Computer Science and Information Systems, ICACSIS 2022 - Virtual, Online, Indonesia
Duration: 1 Oct 20223 Oct 2022

Publication series

NameProceedings - ICACSIS 2022: 14th International Conference on Advanced Computer Science and Information Systems

Conference

Conference14th International Conference on Advanced Computer Science and Information Systems, ICACSIS 2022
Country/TerritoryIndonesia
CityVirtual, Online
Period1/10/223/10/22

Keywords

  • Business Process Management
  • Performance Measurement Indicators
  • Process Performance Measure
  • Process Portfolio
  • Process Selection

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