TY - GEN
T1 - Determining Business Process Improvement Priorities at Surabaya City Office for Population Administration & Civil Registration
AU - Viontita, Serra Charisma
AU - Er, Mahendrawathi
AU - Nurkasanah, Ika
AU - Sonhaji, Agus Imam
N1 - Publisher Copyright:
© 2022 IEEE.
PY - 2022
Y1 - 2022
N2 - Organizations often face difficulty in the evaluation and prioritization of their business processes. Many performance measurement indicators are defined at the aggregate and not at the process level. Surabaya City Office for Population Administration & Civil Registration (COP ACR) is a local government agency which face these challenges. This paper attempts to solve COP ACR challenges by applying BPM approach. First, process performance measurement guideline is developed. Next, the business process selection stage is carried out. The last stage is composing performance measurement indicators. From the business process selection stage, the priorities for process improvement initiatives are application processes for Birth Certificate, Biodata Change on Family Cards with the KLAMPID Application, and (3) Indonesian Citizens Transfer Certificate of Inter-City/Regency/Province processes certificate. In addition, the development of performance measurement indicators results in 29 performance measurement indicators related to Birth Certificate business processes.
AB - Organizations often face difficulty in the evaluation and prioritization of their business processes. Many performance measurement indicators are defined at the aggregate and not at the process level. Surabaya City Office for Population Administration & Civil Registration (COP ACR) is a local government agency which face these challenges. This paper attempts to solve COP ACR challenges by applying BPM approach. First, process performance measurement guideline is developed. Next, the business process selection stage is carried out. The last stage is composing performance measurement indicators. From the business process selection stage, the priorities for process improvement initiatives are application processes for Birth Certificate, Biodata Change on Family Cards with the KLAMPID Application, and (3) Indonesian Citizens Transfer Certificate of Inter-City/Regency/Province processes certificate. In addition, the development of performance measurement indicators results in 29 performance measurement indicators related to Birth Certificate business processes.
KW - Business Process Management
KW - Performance Measurement Indicators
KW - Process Performance Measure
KW - Process Portfolio
KW - Process Selection
UR - https://www.scopus.com/pages/publications/85142115861
U2 - 10.1109/ICACSIS56558.2022.9923460
DO - 10.1109/ICACSIS56558.2022.9923460
M3 - Conference contribution
AN - SCOPUS:85142115861
T3 - Proceedings - ICACSIS 2022: 14th International Conference on Advanced Computer Science and Information Systems
SP - 211
EP - 218
BT - Proceedings - ICACSIS 2022
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 14th International Conference on Advanced Computer Science and Information Systems, ICACSIS 2022
Y2 - 1 October 2022 through 3 October 2022
ER -