Development of a Self-Service Health Check-Up Kiosk Using Design Science Research Methods

This study presents the development of a SelfService Health Check-Up Kiosk through the implementation of Design Science Research Methods (DSRM) aimed at enhancing healthcare accessibility and efficiency. The research begins by identifying and explicating prevalent healthcare challenges such as long patient wait times and the demand for accessible, user-friendly health monitoring tools. Detailed requirements are then derived through stakeholder engagement, ensuring the prototype meets functional needs such as health vital signs measurement. The design and development phase employs iterative prototyping, combining hardware sensors with an intuitive interface optimized for diverse user capabilities. The artefact is subsequently demonstrated in environmental settings to validate its operational viability. The developed prototype can capture vital health measurements from installed sensors and display them in a web-based interface that has been tested using black-box testing. The positive evaluation results, with an average SUS score of 71.67, confirmed the practical utility of the kiosk and its potential impact. However, user feedback indicated the need for improvements to the sphygmomanometer, particularly regarding accuracy, comfort, and usability. This research delivers a scalable, patient-centered artefact that reduces barriers to healthcare, while future work will address identified hardware limitations, expand functionalities, and integrate advanced health analytics to further optimize patient outcomes.