Development of the E-Government Evaluation Model on City Level Through Pattern System Approach

The evaluation process of e-government continues to be investigated in various parts of the world. It becomes an important thing to do an evaluation as a benchmark for the government as a developer of the e-government to find out how the current conditions of e-government with the objectives to be achieved, namely to get a more efficient and effective government process. Many studies tried to develop an evaluation model but only focus on a number of aspects from e-government. Some of them tried to examine the efficiency of e-government through outcomes in the form of services and the impact from using e-government from the perspective of users and providers of e-government services. In this study, evaluation of e-government is based on a systems pattern approach through input - process - output - impact from the development of e-government. In this study will use a case study from the city of Surabaya as one of the cities with a very good predicate by the Indonesian e-Government Ranking (PeGI). The final results of this study are in the form of a comprehensive model for evaluating e-government at the city level.