COVID-19 pandemic has disrupted the way teaching and learning conducted in tertiary education institutions, including in Indonesia. The pandemic has not yet finished; thus, education institutions need to consider this disruption as a long-term situation and therefore need to make a significant adjustment. Design Thinking has been used for a long time to solve complex problems, but there has not been any comprehensive implementation of Design Thinking in tertiary education. In this study, we present some of the ongoing research we conducted since last year in Cohort 1 to critically evaluate and redefine the UX Design Research course delivered by the Industrial Design Department of a state university in Indonesia. The intervention of the Design Thinking framework, the so-called Design Thinking 2.0, has led to significant changes in the course and gradually improved the teaching and learning in Cohorts 2 and 3. Authentic learning goals and appropriate support mechanisms have provided sustainable improvement of the course.

Original languageEnglish
Title of host publication5th Asian CHI Symposium 2021
EditorsJosh B. Tedjasaputra, Briane Paul V. Samson, Masitah Ghazali, Eunice Sari, Eunice Sari, Sayan Sarcar, Dilrukshi Gamage, Yohannes Kurniawan
PublisherAssociation for Computing Machinery, Inc
Number of pages7
ISBN (Electronic)9781450382038
Publication statusPublished - 8 May 2021
Event5th Asian CHI Symposium 2021 - Virtual, Online, Japan
Duration: 7 May 20218 May 2021

Publication series

Name5th Asian CHI Symposium 2021


Conference5th Asian CHI Symposium 2021
CityVirtual, Online


  • Business Design
  • CX
  • Covid-19
  • Customer Experience
  • Design Research
  • Design Thinking 2.0
  • Digital Transformation
  • Experiential Learning
  • Learning Experience Design
  • UX
  • UX Design
  • User Experience


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