Driver-Passenger matching problem on online transportation using goal programming

Andreas Handojo*, Nyoman Pujawan, Budi Santosa, Moses Laksono Singgih

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review


Currently, online transportation is one of the choices for public transportation. The uniqueness of this online transportation business is that both passengers and drivers can appear anywhere and anytime. This creates difficulties for online transportation service providers in matching drivers and passengers in order to continue to increase service user satisfaction. The service provider must consider factors such as the duration of the pickup, the distance of the pickup, and the rating of the driver. This study aims to include these various factors in the decision-making process to match drivers and passengers using the goal programming method. The test was carried out by comparing the maximum distance limitation of the pick-up duration to 10 and 15 minutes. From the test results, it was found that the number of matches obtained increased by 11.6%, but with the consequence that the average pickup duration increased by 58.8%, and the average pick-up distance increased by 81.8%. Meanwhile, the driver rating obtained decreased by 5%. This needs to be considered because the greater the duration, the longer the passengers wait for pickup. The farther the distance traveled, the greater the costs incurred by the driver in picking him up. This will affect the loyalty of passengers and drivers to the service. It can be concluded that the goal programming method is capable of carrying out the matching process between drivers and passengers by considering various factors.

Original languageEnglish
Title of host publicationAIP Conference Proceedings
EditorsNaufal Ishartono, Yasir Sidiq
PublisherAmerican Institute of Physics Inc.
ISBN (Electronic)9780735447820
Publication statusPublished - 17 Jan 2024
Externally publishedYes
Event7th Progressive and Fun Education International Conference 2022, Profunedu 2022 - Sorong, Indonesia
Duration: 8 Sept 2022 → …

Publication series

NameAIP Conference Proceedings
ISSN (Print)0094-243X
ISSN (Electronic)1551-7616


Conference7th Progressive and Fun Education International Conference 2022, Profunedu 2022
Period8/09/22 → …


  • Driver
  • Goal Programming
  • Google Map
  • Online Transportation
  • Passenger


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