Abstract

Today, almost every country struggles to implement city management with the concept of smart cities. Several previous studies have produced several models to measure the quality of information system services. Previously there had been several studies that measured service quality and experience quality in the context of smart city application. However, less work still explores the quality of service calculation of the Smart District model, which is quite different from the common smart - city concept. This study aims to evaluate the quality of service from the application of mobile-based smart regency or districts. The model and approach used is the Mobile Service Quality (M-S-QUAL) model, which is a model of development and adaptation of the previous model, namely SERVQUAL, a viral model for measuring the quality of information system services. Data collection was carriedout from one hundred and seventy respondents who were successfully collected using the online survey method - data processing using SmartPLS v.3.2.8 software. Research findings indicate that the variables proposed in the M-S-QUAL model are positive and essential relationships for measuring the quality of smart district services. This research contributes to determining the effective use of intelligent regional mobile applications. This research confirms that lawmakers pay more attention to important issues that influence the performance of smart district mobile service quality.

Original languageEnglish
Title of host publication2020 3rd International Conference on Information and Communications Technology, ICOIACT 2020
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages212-217
Number of pages6
ISBN (Electronic)9781728173566
DOIs
Publication statusPublished - 24 Nov 2020
Event3rd International Conference on Information and Communications Technology, ICOIACT 2020 - Yogyakarta, Indonesia
Duration: 24 Nov 202025 Nov 2020

Publication series

Name2020 3rd International Conference on Information and Communications Technology, ICOIACT 2020

Conference

Conference3rd International Conference on Information and Communications Technology, ICOIACT 2020
Country/TerritoryIndonesia
CityYogyakarta
Period24/11/2025/11/20

Keywords

  • M-SQUAL
  • e-Service Quality
  • mobile-based application
  • smart city
  • smart regency

Fingerprint

Dive into the research topics of 'E-Service Quality Assesment of Mobile-based Smart Regency with M-S-QUAL Approach'. Together they form a unique fingerprint.

Cite this