TY - GEN
T1 - Enhancing User Experience in 'Haji Pintar' Mobile App
T2 - 11th International Conference on Cyber and IT Service Management, CITSM 2023
AU - Azzahra, Atmina Jovanka
AU - Khairani, Dewi
AU - Rozy, Nurul Faizah
AU - Anggraini, Nenny
AU - Hulliyah, Khodijah
AU - Musyarofah, Umi
N1 - Publisher Copyright:
© 2023 IEEE.
PY - 2023
Y1 - 2023
N2 - The presence of Haji Pintar provides information for Hajj and Umrah pilgrims. Where the congregation can easily get information. The Haji Pintar Appstore has a rating of 2.4, indicating user dissatisfaction. Research focuses on the development of Interface, experience, and Prototype. Maximizing satisfaction and convenience required to redesign, in this study, the User-Centered Design method was used to apply the Human Interface Guidelines which were tested using the People at the Center of Mobile Application Development to improve usability. Testing the designed application prototype, the results obtained were efficiency 0.026 goal/second, very fast qualification, the effectiveness of 96% successfully met the level of effectiveness, satisfaction 2.5 satisfactory category, very good learnability with a value of 96%, memorability efficient, easy to remember with a value of 94.1%, error with a value of 0.7 in the reasonable category, and cognitive load in 23 moderate workload categories.
AB - The presence of Haji Pintar provides information for Hajj and Umrah pilgrims. Where the congregation can easily get information. The Haji Pintar Appstore has a rating of 2.4, indicating user dissatisfaction. Research focuses on the development of Interface, experience, and Prototype. Maximizing satisfaction and convenience required to redesign, in this study, the User-Centered Design method was used to apply the Human Interface Guidelines which were tested using the People at the Center of Mobile Application Development to improve usability. Testing the designed application prototype, the results obtained were efficiency 0.026 goal/second, very fast qualification, the effectiveness of 96% successfully met the level of effectiveness, satisfaction 2.5 satisfactory category, very good learnability with a value of 96%, memorability efficient, easy to remember with a value of 94.1%, error with a value of 0.7 in the reasonable category, and cognitive load in 23 moderate workload categories.
KW - Human Interface Guidelines (HIG)
KW - People At The Centre Of Mobile Application Development (PACMAD)
KW - User-Centered Design (UCD)
KW - hajj
KW - prototype
KW - user experience
KW - user interface
UR - https://www.scopus.com/pages/publications/85187801725
U2 - 10.1109/CITSM60085.2023.10455352
DO - 10.1109/CITSM60085.2023.10455352
M3 - Conference contribution
AN - SCOPUS:85187801725
T3 - 2023 11th International Conference on Cyber and IT Service Management, CITSM 2023
BT - 2023 11th International Conference on Cyber and IT Service Management, CITSM 2023
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 10 November 2023 through 11 November 2023
ER -