Evaluation of Surabaya population administration & civil registration systems using DeLone & McLean information system success model

Serra Charisma Viontita; E. R. Mahendrawathi

doi:10.1016/j.procs.2024.03.111

Evaluation of Surabaya population administration & civil registration systems using DeLone & McLean information system success model

Serra Charisma Viontita, E. R. Mahendrawathi^*

^*Corresponding author for this work

Laboratory of Enterprise Systems

Institut Teknologi Sepuluh Nopember

Research output: Contribution to journal › Conference article › peer-review

Abstract

This paper aims to prove that different types of users influence the degree of user satisfaction with the Surabaya Population Administration & Civil Registration Systems (KNG) and confirm that there are differences in satisfaction between internal and external users. D&M IS Success Model is used to evaluate user satisfaction. The data were collected via a survey and analyzed by the PLS-SEM method. The results revealed that service quality has the most significant influence on user satisfaction. The results also revealed that there are differences in variables that influence user satisfaction with the KNG system between different types of users.

Original language	English
Pages (from-to)	1154-1163
Number of pages	10
Journal	Procedia Computer Science
Volume	234
DOIs	https://doi.org/10.1016/j.procs.2024.03.111
Publication status	Published - 2024
Event	7th Information Systems International Conference, ISICO 2023 - Washington, United States Duration: 26 Jul 2023 → 28 Jul 2023

Keywords

DeLone and McLean IS Success Model
Information Systems Success Model
PLS-SEM
SmartPLS
User Satisfaction

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10.1016/j.procs.2024.03.111

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@article{41559b2f668c405cb624ad78c8b0964a,

title = "Evaluation of Surabaya population administration & civil registration systems using DeLone & McLean information system success model",

abstract = "This paper aims to prove that different types of users influence the degree of user satisfaction with the Surabaya Population Administration & Civil Registration Systems (KNG) and confirm that there are differences in satisfaction between internal and external users. D&M IS Success Model is used to evaluate user satisfaction. The data were collected via a survey and analyzed by the PLS-SEM method. The results revealed that service quality has the most significant influence on user satisfaction. The results also revealed that there are differences in variables that influence user satisfaction with the KNG system between different types of users.",

keywords = "DeLone and McLean IS Success Model, Information Systems Success Model, PLS-SEM, SmartPLS, User Satisfaction",

author = "Viontita, {Serra Charisma} and Mahendrawathi, {E. R.}",

note = "Publisher Copyright: {\textcopyright} 2023 The Authors. Published by Elsevier B.V.; 7th Information Systems International Conference, ISICO 2023 ; Conference date: 26-07-2023 Through 28-07-2023",

year = "2024",

doi = "10.1016/j.procs.2024.03.111",

language = "English",

volume = "234",

pages = "1154--1163",

journal = "Procedia Computer Science",

issn = "1877-0509",

publisher = "Elsevier BV",

}

TY - JOUR

T1 - Evaluation of Surabaya population administration & civil registration systems using DeLone & McLean information system success model

AU - Viontita, Serra Charisma

AU - Mahendrawathi, E. R.

PY - 2024

Y1 - 2024

N2 - This paper aims to prove that different types of users influence the degree of user satisfaction with the Surabaya Population Administration & Civil Registration Systems (KNG) and confirm that there are differences in satisfaction between internal and external users. D&M IS Success Model is used to evaluate user satisfaction. The data were collected via a survey and analyzed by the PLS-SEM method. The results revealed that service quality has the most significant influence on user satisfaction. The results also revealed that there are differences in variables that influence user satisfaction with the KNG system between different types of users.

AB - This paper aims to prove that different types of users influence the degree of user satisfaction with the Surabaya Population Administration & Civil Registration Systems (KNG) and confirm that there are differences in satisfaction between internal and external users. D&M IS Success Model is used to evaluate user satisfaction. The data were collected via a survey and analyzed by the PLS-SEM method. The results revealed that service quality has the most significant influence on user satisfaction. The results also revealed that there are differences in variables that influence user satisfaction with the KNG system between different types of users.

KW - DeLone and McLean IS Success Model

KW - Information Systems Success Model

KW - PLS-SEM

KW - SmartPLS

KW - User Satisfaction

UR - http://www.scopus.com/inward/record.url?scp=85193202689&partnerID=8YFLogxK

U2 - 10.1016/j.procs.2024.03.111

DO - 10.1016/j.procs.2024.03.111

M3 - Conference article

AN - SCOPUS:85193202689

SN - 1877-0509

VL - 234

SP - 1154

EP - 1163

JO - Procedia Computer Science

JF - Procedia Computer Science

T2 - 7th Information Systems International Conference, ISICO 2023

Y2 - 26 July 2023 through 28 July 2023

ER -

Evaluation of Surabaya population administration & civil registration systems using DeLone & McLean information system success model

Abstract

Keywords

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