Abstract
The purpose of this research is to observe the perceived quality of Telkom University online learning website from students' perspectives. Students here act as the main users of the learning platform and we would like to see whether the perceived quality and the ideal quality already fulfil users' expectation. The data used are the primary and secondary data with a set of sample taken from 100 students. We use the question items from website quality method and analyse the data with importance performance analysis (gap analysis). The research shows that the usability and service interaction aspects of the website have quite significant gaps between perceived and ideal qualities.
| Original language | English |
|---|---|
| Article number | 012069 |
| Journal | Journal of Physics: Conference Series |
| Volume | 1752 |
| Issue number | 1 |
| DOIs | |
| Publication status | Published - 15 Feb 2021 |
| Externally published | Yes |
| Event | 3rd International Conference on Statistics, Mathematics, Teaching, and Research 2019, ICSMTR 2019 - Makassar, Indonesia Duration: 9 Oct 2019 → 10 Oct 2019 |
Keywords
- Education Management
- Gap Analysis
- Virtual Learning
- Website Quality