TY - GEN
T1 - Goal-Oriented Functional Suitability Measurement on Loan Origination System Based on ISO/IEC 25010
AU - Sudianjaya, Nella Rosa
AU - Rochimah, Siti
N1 - Publisher Copyright:
© 2023 IEEE.
PY - 2023
Y1 - 2023
N2 - Nowadays, all industries need to be fast-paced to provide customer needs, including the banking industry. To attract customers, banks must be able to meet all customer needs easily and quickly. The Loan origination System is a software system used by financial institutions to facilitate the process of loan application, loan approval and settlement. The biggest advantages using this application is it allows financing applications to be made within one working day called 'One Day Service' as long as all financing requirements can be completed by the prospective customer. Because of its high usage, it's important to keep the application meets the requirement and functionality. To achieve that, this research will measure the functional suitability aspects based on ISO/IEC 25010 combining with Goal Question Metric Approach. The measurement using Goal Question Metric shows lower result but get more objective because it depends on the institution goals and done by the users. And from this measurement, it can be used as a future evaluation and improvement for Loan origination System development.
AB - Nowadays, all industries need to be fast-paced to provide customer needs, including the banking industry. To attract customers, banks must be able to meet all customer needs easily and quickly. The Loan origination System is a software system used by financial institutions to facilitate the process of loan application, loan approval and settlement. The biggest advantages using this application is it allows financing applications to be made within one working day called 'One Day Service' as long as all financing requirements can be completed by the prospective customer. Because of its high usage, it's important to keep the application meets the requirement and functionality. To achieve that, this research will measure the functional suitability aspects based on ISO/IEC 25010 combining with Goal Question Metric Approach. The measurement using Goal Question Metric shows lower result but get more objective because it depends on the institution goals and done by the users. And from this measurement, it can be used as a future evaluation and improvement for Loan origination System development.
KW - Functional Suitability
KW - Goal Questions Metric
KW - ISO/IEC 25010)
KW - Loan Origination System
UR - http://www.scopus.com/inward/record.url?scp=85175995034&partnerID=8YFLogxK
U2 - 10.1109/IC3INA60834.2023.10285765
DO - 10.1109/IC3INA60834.2023.10285765
M3 - Conference contribution
AN - SCOPUS:85175995034
T3 - Proceedings - 2023 10th International Conference on Computer, Control, Informatics and its Applications: Exploring the Power of Data: Leveraging Information to Drive Digital Innovation, IC3INA 2023
SP - 161
EP - 165
BT - Proceedings - 2023 10th International Conference on Computer, Control, Informatics and its Applications
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 10th International Conference on Computer, Control, Informatics and its Applications, IC3INA 2023
Y2 - 4 October 2023 through 5 October 2023
ER -