Goal-Oriented Functional Suitability Measurement on Loan Origination System Based on ISO/IEC 25010

Nella Rosa Sudianjaya*, Siti Rochimah

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Nowadays, all industries need to be fast-paced to provide customer needs, including the banking industry. To attract customers, banks must be able to meet all customer needs easily and quickly. The Loan origination System is a software system used by financial institutions to facilitate the process of loan application, loan approval and settlement. The biggest advantages using this application is it allows financing applications to be made within one working day called 'One Day Service' as long as all financing requirements can be completed by the prospective customer. Because of its high usage, it's important to keep the application meets the requirement and functionality. To achieve that, this research will measure the functional suitability aspects based on ISO/IEC 25010 combining with Goal Question Metric Approach. The measurement using Goal Question Metric shows lower result but get more objective because it depends on the institution goals and done by the users. And from this measurement, it can be used as a future evaluation and improvement for Loan origination System development.

Original languageEnglish
Title of host publicationProceedings - 2023 10th International Conference on Computer, Control, Informatics and its Applications
Subtitle of host publicationExploring the Power of Data: Leveraging Information to Drive Digital Innovation, IC3INA 2023
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages161-165
Number of pages5
ISBN (Electronic)9798350394870
DOIs
Publication statusPublished - 2023
Event10th International Conference on Computer, Control, Informatics and its Applications, IC3INA 2023 - Virtual, Online, Indonesia
Duration: 4 Oct 20235 Oct 2023

Publication series

NameProceedings - 2023 10th International Conference on Computer, Control, Informatics and its Applications: Exploring the Power of Data: Leveraging Information to Drive Digital Innovation, IC3INA 2023

Conference

Conference10th International Conference on Computer, Control, Informatics and its Applications, IC3INA 2023
Country/TerritoryIndonesia
CityVirtual, Online
Period4/10/235/10/23

Keywords

  • Functional Suitability
  • Goal Questions Metric
  • ISO/IEC 25010)
  • Loan Origination System

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