Identification of customer satisfaction factors through the service quality dimensions: A case study of ABC Hospital, Surabaya
- Rachma Rizqina Mardhotillah*
- , Denis Fidita Karya
- , Reizano Amri Rasyid
- , Berto Mulia Wibawa
*Corresponding author for this work
- Nahdlatul Ulama University Surabaya
- Monash University Malaysia
Research output: Contribution to journal › Article › peer-review