Identifying Bottlenecks of Hierarchical Process Model by Using Discrete Event Simulation and Process Mining

Abdullah Faqih Septiyanto*, Riyanarto Sarno, Kelly R. Sungkono

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Identification of bottlenecks is a challenge for researchers to detect and deal with as soon as possible so as not to affect the implementation of business processes in the actual situation. The complexity of business processes can make it difficult for analysts to identify bottlenecks in a business process. Process mining is a technique to detect bottlenecks using event logs. However, many studies still use event logs from the system resource activities. Therefore, identification cannot be made before implementation. The researcher proposes bottleneck detection using the Discrete Event Simulation (DES) hierarchical process model. The hierarchical process model is divided into Top-level and Bottom-level process models. DES is used to simulate a hierarchical process model that can generate event logs. The event log was analyzed using ProM with the Inductive Miner method and performance analysis. This research indicates that activities that occur bottlenecks at the Top-level can represent a group of activities that occur bottlenecks at the Bottom-level. Therefore, the bottleneck identification results in the hierarchical process model can provide an overview of bottlenecks in general (Top-level) and specifically (Bottom-level).

Original languageEnglish
Title of host publication2022 IEEE 8th International Conference on Computing, Engineering and Design, ICCED 2022
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781665453899
DOIs
Publication statusPublished - 2022
Event8th IEEE International Conference on Computing, Engineering and Design, ICCED 2022 - Sukabumi, Indonesia
Duration: 28 Jul 202229 Jul 2022

Publication series

Name2022 IEEE 8th International Conference on Computing, Engineering and Design, ICCED 2022

Conference

Conference8th IEEE International Conference on Computing, Engineering and Design, ICCED 2022
Country/TerritoryIndonesia
CitySukabumi
Period28/07/2229/07/22

Keywords

  • Bottleneck
  • Business Process
  • Discrete Event Simulation
  • Inductive Miner
  • Process Mining

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