TY - GEN
T1 - Information Systems Usage on Enhancing Port Performance Perceived Service Quality as a Mediating Role
T2 - 2nd International Conference on Sustainable Engineering and Creative Computing, ICSECC 2020
AU - Bakari, Bakari Omari
AU - Subriadi, Apol Pribadi
N1 - Publisher Copyright:
© 2020 IEEE.
PY - 2020
Y1 - 2020
N2 - The study aim is to evaluates system information usage to enhance seaport performance perceived service quality as mediating role using Dar es Salaam, Tanga, and Mtwara ports of Tanzania mainland, as an example. The usage of Information Systems in the seaport area is unavoidable for enhancing the performance of the ports. However, efforts have been taken to invest information system in the ports of Tanzania. Still, the information system in the port of Tanzania is a critical challenge in its implementation. PLS-SEM technique was used to investigate the constructs relationship (factors enhancing port performance). The study results showed that information systems are relevant factors to port performance and best mediate port service quality. Only management as service quality dimension appeared to be a significant positive factor in predicting the container terminal performance.
AB - The study aim is to evaluates system information usage to enhance seaport performance perceived service quality as mediating role using Dar es Salaam, Tanga, and Mtwara ports of Tanzania mainland, as an example. The usage of Information Systems in the seaport area is unavoidable for enhancing the performance of the ports. However, efforts have been taken to invest information system in the ports of Tanzania. Still, the information system in the port of Tanzania is a critical challenge in its implementation. PLS-SEM technique was used to investigate the constructs relationship (factors enhancing port performance). The study results showed that information systems are relevant factors to port performance and best mediate port service quality. Only management as service quality dimension appeared to be a significant positive factor in predicting the container terminal performance.
KW - Container Terminal Performance
KW - Information System Usage
KW - PLS-SEM
KW - Perceived Service Quality
UR - http://www.scopus.com/inward/record.url?scp=85125817917&partnerID=8YFLogxK
U2 - 10.1109/ICSECC51444.2020.9557511
DO - 10.1109/ICSECC51444.2020.9557511
M3 - Conference contribution
AN - SCOPUS:85125817917
T3 - ICSECC 2020 - 2nd International Conference on Sustainable Engineering and Creative Computing, Proceedings
SP - 309
EP - 316
BT - ICSECC 2020 - 2nd International Conference on Sustainable Engineering and Creative Computing, Proceedings
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 16 December 2020 through 17 December 2020
ER -
