Innovation of Operational Cost Administration Platform for Freelancers Using Design Thinking Approach

PT. XYZ Indonesia, which operates in the fields of training, consulting, assessment, and project coaching, is facing administrative issues in the process of operational expense claims by freelance workers. Freelancers often incur operational expenses for supporting their daily activities. Operational expenses stated in their contracts include transportation, meals, and other necessities. Some freelancers often forget about PT. XYZ Indonesia's business procedures, resulting in claims that do not comply with the regulations. There is also unfairness in operational expense claims among freelancers, leading to dissatisfaction. Furthermore, the current claims system is considered inadequate and inefficient, complicating the administrative process of operational expense claims, slowing down the process, and resulting in inconsistencies. To address these issues, the PT. XYZ Indonesia plans to develop a portal-based operational expense claims information system using a design thinking approach. Design thinking is a user-centered method that emphasizes a deep understanding of their needs and problems through an iterative and creative process. This system aims to ensure that claims are submitted according to company regulations, reduce errors, and expedite the administrative process, thereby enhancing the satisfaction and fairness among freelancers. This approach is expected not only to improve efficiency and consistency in claims management but also to strengthen work relationships and company productivity, allowing PT. XYZ Indonesia to continue delivering high-quality services and effectively achieve its corporate objectives.