TY - GEN
T1 - Linking Process Innovation Maturity to Sustainability
T2 - 23rd IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2024
AU - Nurkasanah, Ika
AU - Van Looy, Amy
N1 - Publisher Copyright:
© IFIP International Federation for Information Processing 2024.
PY - 2024
Y1 - 2024
N2 - Sustainability has become an evolving paradigm within academia. This emergence has led organizations to innovate their business processes to remain competitive, meet customer expectations regarding sustainability, and comply with governmental regulations to achieve sustainability goals. This necessitates organizations to innovate their business processes beyond being profit-oriented. However, knowledge about the pathways of succeeding a sustainable process innovation is currently limited. Considering capability areas and business process maturity models (MMs) as key roles in a process innovation’s pathway, this paper emphasizes the scarcity of existing sustainability measurement items for assessing and innovating business processes, highlighting the need for clearer guidance. We provide a systematic literature review (SLR) to explore the current state of literature and evaluate the progression of a related maturity quantification. Finally, our research unveils the interplay between the triple bottom line (TBL) sustainability dimensions (i.e., ecology, economy, and social), emphasizing the need for extending beyond profit-oriented business process innovation. Our insights call for integrating the sustainability dimensions to facilitate maturity when prioritizing BPM investments based on configuration theory.
AB - Sustainability has become an evolving paradigm within academia. This emergence has led organizations to innovate their business processes to remain competitive, meet customer expectations regarding sustainability, and comply with governmental regulations to achieve sustainability goals. This necessitates organizations to innovate their business processes beyond being profit-oriented. However, knowledge about the pathways of succeeding a sustainable process innovation is currently limited. Considering capability areas and business process maturity models (MMs) as key roles in a process innovation’s pathway, this paper emphasizes the scarcity of existing sustainability measurement items for assessing and innovating business processes, highlighting the need for clearer guidance. We provide a systematic literature review (SLR) to explore the current state of literature and evaluate the progression of a related maturity quantification. Finally, our research unveils the interplay between the triple bottom line (TBL) sustainability dimensions (i.e., ecology, economy, and social), emphasizing the need for extending beyond profit-oriented business process innovation. Our insights call for integrating the sustainability dimensions to facilitate maturity when prioritizing BPM investments based on configuration theory.
KW - green business process
KW - maturity models
KW - process innovation
KW - sustainability
KW - sustainable business process
UR - http://www.scopus.com/inward/record.url?scp=85204551961&partnerID=8YFLogxK
U2 - 10.1007/978-3-031-72234-9_21
DO - 10.1007/978-3-031-72234-9_21
M3 - Conference contribution
AN - SCOPUS:85204551961
SN - 9783031722332
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 253
EP - 259
BT - Disruptive Innovation in a Digitally Connected Healthy World - 23rd IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2024, Proceedings
A2 - van de Wetering, Rogier
A2 - Helms, Remko
A2 - Roelens, Ben
A2 - Bagheri, Samaneh
A2 - Dwivedi, Yogesh K.
A2 - Pappas, Ilias O.
A2 - Mäntymäki, Matti
PB - Springer Science and Business Media Deutschland GmbH
Y2 - 11 September 2024 through 13 September 2024
ER -
