TY - GEN
T1 - Macro ergonomics approach to analyze the quality of public bike-sharing transportation services
AU - Sudiarno, Adithya
AU - Aldhama, Shofa Aulia
N1 - Publisher Copyright:
© 2020 Author(s).
PY - 2020/4/13
Y1 - 2020/4/13
N2 - In the last few decades, the increasing number of motorized vehicles has caused congestion problems and worsened air quality. Starting from the concern about the impact on the environment, the concept of transportation of Public Bike-Sharing was developed. The public bike-sharing transportation system was first introduced by MIGO E-bike. The macro ergonomics approach was adopted to evaluate the service quality of the MIGO E-bike. Referring to the Socio-Technical System aspect in macro ergonomics theory, Customer Relationship Management (CRM) strategic model was modified by adding Green Ergonomic Model (GEM) concept to evaluate the functionality of product service. This study aims to identify and construct a model of public bike-sharing service quality using the DEMATEL-ANP method. The DEMATEL-ANP method is used to find out the relationship criteria in the system and suggest an improvement. Based on the results, Social Value is an indicator with the greatest weight (0.4291), then E-bike (0.2558), Substation (0.1583), Rental System (0.0963), and Infrastructure (0.0605). Whereas the global weight, energy-saving, and eco-friendly bicycle indicators have the highest value (0.3136) and comfortable bicycles when used are indicators with the second-highest value (0.1648). The gap analysis shows that the comfort of E-bike (-0.3296) and energy-efficient E-bike (-0.6271) still do not meet user expectations.
AB - In the last few decades, the increasing number of motorized vehicles has caused congestion problems and worsened air quality. Starting from the concern about the impact on the environment, the concept of transportation of Public Bike-Sharing was developed. The public bike-sharing transportation system was first introduced by MIGO E-bike. The macro ergonomics approach was adopted to evaluate the service quality of the MIGO E-bike. Referring to the Socio-Technical System aspect in macro ergonomics theory, Customer Relationship Management (CRM) strategic model was modified by adding Green Ergonomic Model (GEM) concept to evaluate the functionality of product service. This study aims to identify and construct a model of public bike-sharing service quality using the DEMATEL-ANP method. The DEMATEL-ANP method is used to find out the relationship criteria in the system and suggest an improvement. Based on the results, Social Value is an indicator with the greatest weight (0.4291), then E-bike (0.2558), Substation (0.1583), Rental System (0.0963), and Infrastructure (0.0605). Whereas the global weight, energy-saving, and eco-friendly bicycle indicators have the highest value (0.3136) and comfortable bicycles when used are indicators with the second-highest value (0.1648). The gap analysis shows that the comfort of E-bike (-0.3296) and energy-efficient E-bike (-0.6271) still do not meet user expectations.
UR - http://www.scopus.com/inward/record.url?scp=85084138711&partnerID=8YFLogxK
U2 - 10.1063/5.0000848
DO - 10.1063/5.0000848
M3 - Conference contribution
AN - SCOPUS:85084138711
T3 - AIP Conference Proceedings
BT - 5th International Conference on Industrial, Mechanical Electrical, and Chemical Engineering 2019, ICIMECE 2019
A2 - Sutopo, Wahyudi
A2 - Anwar, Miftahul
A2 - Ibrahim, Muhammad Hamka
A2 - Maghfiroh, Hari
A2 - Apribowo, Chico Hermanu Brilianto
A2 - Ibrahim, Sutrisno
A2 - Hisjam, Muhammad
PB - American Institute of Physics Inc.
T2 - 5th International Conference on Industrial, Mechanical Electrical, and Chemical Engineering 2019, ICIMECE 2019
Y2 - 17 September 2019 through 18 September 2019
ER -
