At present, almost every country struggles to implement city management with the concept of smart cities. Previous studies have produced several models by exploring social values on the adoption and acceptance of technology in the application of the idea of a smart city. However, there is still little research that explores social values in the form of a relational relationship between the dimensions of builders in the Smart District, which is very different from the concept of smart cities that are common and popular so far. This study aims to explore and evaluate the relationship of social dimensions of the application of smart mobile-based districts or districts. The model and approach used is an exploration of the building dimensions in the theory of Expectation Confirmation Model, Quality of Experience (QoE), Quality of Service (QoS), Trust, Commitment, Use Intention, Satisfaction, and Recommendation Intention. Data collection was carried out from two hundred seventeen respondents who were successfully collected using online survey methods and offline data processing using SmartPLS software v.3.2.8. The research findings indicate that there is a positive and significant relationship for the relational pattern of the proposed dimensions of intelligent district service builders. This research contributes to the modeling of the relational relationships of the aspects of the building of smart districts, which is still rarely done. This study confirms that local governments and policymakers should pay more attention to the relationship of critical social dimensions in technology adoption that affects the quality of service performance of smart-based mobile districts.

Original languageEnglish
Title of host publication2020 5th International Conference on Informatics and Computing, ICIC 2020
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781728180472
Publication statusPublished - 3 Nov 2020
Event5th International Conference on Informatics and Computing, ICIC 2020 - Virtual, Jakarta, Indonesia
Duration: 3 Nov 20204 Nov 2020

Publication series

Name2020 5th International Conference on Informatics and Computing, ICIC 2020


Conference5th International Conference on Informatics and Computing, ICIC 2020
CityVirtual, Jakarta


  • Mobile-based application
  • Smart city
  • Smart regency
  • Social dimension
  • Technology adoption


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