TY - JOUR
T1 - Model Development of Factors Affecting Intention to Use in Third-Party Logistics
AU - Aristio, Andre Parvian
AU - Mudjahidin, Mudjahidin
AU - Halim, Jessica Patricia
AU - Junaedi, Lukman
AU - Supardi, S.
AU - Ismail,
AU - Utomu, Gatut Prijo
N1 - Publisher Copyright:
© 2023 The Authors. Published by Elsevier B.V.
PY - 2024
Y1 - 2024
N2 - The use of e-commerce in Indonesia driven by technological developments requires business people to maintain customer satisfaction and increase the intention to use. One of the services contributing to this is goods distribution services, usually assigned to Third Party Logistics (3PL). The increasing need for 3PL service providers results in the need for an elaboration of the factor model that influences intention to use. This study describes a conceptual model regarding the relationship between factors that influence customer satisfaction in 3PL. The results of this study are 10 variables, 38 indicators, and 11 hypotheses that can be used as a reference to determine the factors that influence intention to use in 3PL, as well as the steps for elaborating a model that can be used by the audience, in this case, 3PL service provider companies, to implement conceptual model in the appropriate case.
AB - The use of e-commerce in Indonesia driven by technological developments requires business people to maintain customer satisfaction and increase the intention to use. One of the services contributing to this is goods distribution services, usually assigned to Third Party Logistics (3PL). The increasing need for 3PL service providers results in the need for an elaboration of the factor model that influences intention to use. This study describes a conceptual model regarding the relationship between factors that influence customer satisfaction in 3PL. The results of this study are 10 variables, 38 indicators, and 11 hypotheses that can be used as a reference to determine the factors that influence intention to use in 3PL, as well as the steps for elaborating a model that can be used by the audience, in this case, 3PL service provider companies, to implement conceptual model in the appropriate case.
KW - Customer Satisfaction
KW - Partial Least Square Structural Equation Modeling
KW - Third Party Logistics
UR - http://www.scopus.com/inward/record.url?scp=85193202793&partnerID=8YFLogxK
U2 - 10.1016/j.procs.2024.03.067
DO - 10.1016/j.procs.2024.03.067
M3 - Conference article
AN - SCOPUS:85193202793
SN - 1877-0509
VL - 234
SP - 813
EP - 820
JO - Procedia Computer Science
JF - Procedia Computer Science
T2 - 7th Information Systems International Conference, ISICO 2023
Y2 - 26 July 2023 through 28 July 2023
ER -