TY - JOUR
T1 - Opening the workaround black box
T2 - an organisational routines perspective
AU - Wibisono, Arif
AU - Sammon, David
AU - Heavin, Ciara
N1 - Publisher Copyright:
© 2022 Informa UK Limited, trading as Taylor & Francis Group.
PY - 2022
Y1 - 2022
N2 - Workarounds are adaptive processes occurring in a centralised system environment. As adaptations, they expose organisations to potential data issues, for example, data availability, data accuracy, and data leak. Hence organisations need to manage workaround, one way to achieve this is to classify them. However, classifying workarounds is challenging because they are unique and situational. This study aims to develop a workaround classification by leveraging the theory of organisational routines. By adopting the theory’s ontology, we emphasise the duality of structure (ostensive) and agency (performative). Next, we construct a truth table to progress our assumptions around workarounds. Our analysis shapes the statement of two organisational routines infused definitions of a workaround. This definition facilitates a new workaround typology based on organisational routines. By opening the black box, we can leverage a novel approach to classifying workarounds. This classification provides researchers with alternate building blocks for further theory development in workarounds.
AB - Workarounds are adaptive processes occurring in a centralised system environment. As adaptations, they expose organisations to potential data issues, for example, data availability, data accuracy, and data leak. Hence organisations need to manage workaround, one way to achieve this is to classify them. However, classifying workarounds is challenging because they are unique and situational. This study aims to develop a workaround classification by leveraging the theory of organisational routines. By adopting the theory’s ontology, we emphasise the duality of structure (ostensive) and agency (performative). Next, we construct a truth table to progress our assumptions around workarounds. Our analysis shapes the statement of two organisational routines infused definitions of a workaround. This definition facilitates a new workaround typology based on organisational routines. By opening the black box, we can leverage a novel approach to classifying workarounds. This classification provides researchers with alternate building blocks for further theory development in workarounds.
KW - classification
KW - organisational routines
KW - ostensive aspects
KW - performative aspects
KW - workarounds
UR - http://www.scopus.com/inward/record.url?scp=85131350425&partnerID=8YFLogxK
U2 - 10.1080/12460125.2022.2073647
DO - 10.1080/12460125.2022.2073647
M3 - Article
AN - SCOPUS:85131350425
SN - 1246-0125
VL - 31
SP - 270
EP - 281
JO - Journal of Decision Systems
JF - Journal of Decision Systems
IS - S1
ER -