Abstract

Each organisation has a business process to achieve organisational goals by carrying out every activity in the business process. Each activity contains information about useful human resources, time, etc. Performance analysis is the process of evaluating the performance of a process model in the business process in comparison to the goal, which was to be achieved using an event log. Using performance analysis, the bottleneck that happened in a process model is discovered. The existing researches do performance analysis on a bottom-level process model. This research improves existing performance analysis by analysing the hierarchical process model, which includes the top-level process model and bottom-level process model. The top-level process model represents a process model that contains events as the representation of a sub-processes, a group of events in the bottom-level process model. Not only provides a performance analysis, but this research also proposes a method for generating an event log of the top-level process model and an event log of bottom-level process model as the input of performance analysis automatically. The proposed method defines the double timestamp of events of the top-level process model based on the timestamp of events of the bottom-level process model. The experiment shows that not all top-level events which contain bottom-level events. The event in the top-level process model is bottleneck if the amount of its bottom-level activities that are identified as bottleneck is higher than those that are not identified as bottleneck. It is because bottleneck is identified from the total of the waiting time and the waiting time of the activity in the top-level process model is the summation of all activity in the bottom-level process model.

Original languageEnglish
Title of host publicationProceedings - 2019 International Seminar on Application for Technology of Information and Communication
Subtitle of host publicationIndustry 4.0: Retrospect, Prospect, and Challenges, iSemantic 2019
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages171-177
Number of pages7
ISBN (Electronic)9781728138329
DOIs
Publication statusPublished - Sept 2019
Event2019 International Seminar on Application for Technology of Information and Communication, iSemantic 2019 - Semarang, Indonesia
Duration: 21 Sept 201922 Sept 2019

Publication series

NameProceedings - 2019 International Seminar on Application for Technology of Information and Communication: Industry 4.0: Retrospect, Prospect, and Challenges, iSemantic 2019

Conference

Conference2019 International Seminar on Application for Technology of Information and Communication, iSemantic 2019
Country/TerritoryIndonesia
CitySemarang
Period21/09/1922/09/19

Keywords

  • Bottom-level process model
  • Hierarchical process model
  • Performance analysis
  • Top-level process model

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