Abstract

The role of services in manufacturing is increasing. Service becomes a value addition to the products offered. A product-service system (PSS) is a tangible manifestation of the integration of services and products. However, the integration of products and services must still ensure the quality of PSS. This paper aims to review the development of research related to the quality of PSS where products and services are considered as an integral part of the integration results. Previous research investigations were carried out by collecting journals discussing PSS. The quality of PSS was then discussed, and its mapping to the quality dimension. The mapping shows the research clusters that can be examined for emerging trends in research and potential future research. Those potential future researches are related to the dimension of reliability, durability, serviceability, aesthetic, and perceived quality.

Original languageEnglish
Title of host publicationProceedings of the International Conference on Engineering and Information Technology for Sustainable Industry, ICONETSI 2022
PublisherAssociation for Computing Machinery
ISBN (Electronic)9781450397186
DOIs
Publication statusPublished - 21 Sept 2022
Event2nd International Conference on Engineering and Information Technology for Sustainable Industry, ICONETSI 2022 - Tangerang, Indonesia
Duration: 21 Sept 202222 Sept 2022

Publication series

NameACM International Conference Proceeding Series

Conference

Conference2nd International Conference on Engineering and Information Technology for Sustainable Industry, ICONETSI 2022
Country/TerritoryIndonesia
CityTangerang
Period21/09/2222/09/22

Fingerprint

Dive into the research topics of 'Prior and Future Research on Quality-Driven Product Service Systems: A Literature Review'. Together they form a unique fingerprint.

Cite this