TY - GEN
T1 - Prior and Future Research on Quality-Driven Product Service Systems
T2 - 2nd International Conference on Engineering and Information Technology for Sustainable Industry, ICONETSI 2022
AU - Wahyudi, Rahman Dwi
AU - Singgih, Moses Laksono
AU - Suef, Mokh
N1 - Publisher Copyright:
© 2022 ACM.
PY - 2022/9/21
Y1 - 2022/9/21
N2 - The role of services in manufacturing is increasing. Service becomes a value addition to the products offered. A product-service system (PSS) is a tangible manifestation of the integration of services and products. However, the integration of products and services must still ensure the quality of PSS. This paper aims to review the development of research related to the quality of PSS where products and services are considered as an integral part of the integration results. Previous research investigations were carried out by collecting journals discussing PSS. The quality of PSS was then discussed, and its mapping to the quality dimension. The mapping shows the research clusters that can be examined for emerging trends in research and potential future research. Those potential future researches are related to the dimension of reliability, durability, serviceability, aesthetic, and perceived quality.
AB - The role of services in manufacturing is increasing. Service becomes a value addition to the products offered. A product-service system (PSS) is a tangible manifestation of the integration of services and products. However, the integration of products and services must still ensure the quality of PSS. This paper aims to review the development of research related to the quality of PSS where products and services are considered as an integral part of the integration results. Previous research investigations were carried out by collecting journals discussing PSS. The quality of PSS was then discussed, and its mapping to the quality dimension. The mapping shows the research clusters that can be examined for emerging trends in research and potential future research. Those potential future researches are related to the dimension of reliability, durability, serviceability, aesthetic, and perceived quality.
UR - https://www.scopus.com/pages/publications/85143254164
U2 - 10.1145/3557738.3557838
DO - 10.1145/3557738.3557838
M3 - Conference contribution
AN - SCOPUS:85143254164
T3 - ACM International Conference Proceeding Series
BT - Proceedings of the International Conference on Engineering and Information Technology for Sustainable Industry, ICONETSI 2022
PB - Association for Computing Machinery
Y2 - 21 September 2022 through 22 September 2022
ER -