Productivity Analysis Stevedore a Descriptive Analysis Method with Integration, Importance Performance Analysis, Quality Function Deployment (Case Study: PT. Port Indonesia III (Persero) Branch Gresik)

Gresik port is a port with a very strategic location in the region Gresik industrial area, productivity can be achieved with the implementation of a better way of working, organized, effective, efficient, creating something better. the productivity of loading and unloading the target of service to satisfaction of stakeholders, how to determine the factors that influence and by improving the productivity of loading and unloading at the port of Gresik. With descriptive analysis method to know the level of EF: BT is still yet to be achieved was based stevedoring productivity director general of sea transportation standards already achieved. Methods importance performance analysis is used to determine the perception of the services to be improved the speed in the process of loading and unloading, the availability of facilities and port equipment, fleet readiness ocean going ship expeditions, circumstances and facilities yard, competency officers loading and unloading, the speed of completing complain, system lighting port. Methods of quality function deployment used to determine priority in handling an increase in productivity of loading and unloading at the Port General Gresik.