Quality in use of digital wallet based on iso/iec 25022

Windy Rahmadia Pradanita, Siti Rochimah

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

The growth of financial technology (fintech) has led to an increase in cashless transactions. One of the technology that is developing and widely used is digital wallets. Because of the frequent use of digital wallet services, an assessment to measure quality in use needs to be done. Quality in use relates to user interaction with software when the product is used. The assessment standard used to measure quality in use is ISO/IEC 25022. The criteria assessed are effectiveness, efficiency, satisfaction, and freedom from risk. To strengthen the results obtained, a correlation between the existing criteria and the quality in use of digital wallets is sought. From these results, it will be known which criteria have the highest correlation to the quality in use of digital wallets. This study does not focus on assessing the quality in use of each digital wallet, but on digital wallets globally (in this study the digital wallets used are OVO, Gopay, and Dana) because after the results of the questionnaire, almost all respondents use more than one digital wallet, even besides the mentioned digital wallets. The conclusion obtained in this study is that digital wallet product users are satisfied with the use of digital wallets although there are still some risks that may arise.

Original languageEnglish
Title of host publicationProceedings - 2020 7th International Conference on Electrical Engineering, Computer Science and Informatics, EECSI 2020
PublisherInstitute of Advanced Engineering and Science
Pages282-286
Number of pages5
ISBN (Electronic)9786020737614
DOIs
Publication statusPublished - 1 Oct 2020
Event7th International Conference on Electrical Engineering, Computer Science and Informatics, EECSI 2020 - Yogyakarta, Indonesia
Duration: 1 Oct 20202 Oct 2020

Publication series

NameInternational Conference on Electrical Engineering, Computer Science and Informatics (EECSI)
Volume2020-October
ISSN (Print)2407-439X

Conference

Conference7th International Conference on Electrical Engineering, Computer Science and Informatics, EECSI 2020
Country/TerritoryIndonesia
CityYogyakarta
Period1/10/202/10/20

Keywords

  • Correlation analysis
  • Digital wallet
  • ISO/IEC 25022
  • Quality in use

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