Quality Management System Model for Food SMEs

This study aims to develop a tailored Quality Management System (QMS) model for SMEs in the food sector, acknowledging their limited resources, the complexity of existing quality standards, and the pressing need for a contextualized, practical framework. The research adopts the Framework for Analysis, Comparison, and Testing of Standards (FACTS), comprising three main stages: a systematic review of relevant literature, expert validation through panel discussions, and preliminary field testing involving selected food SMEs. The study proposes a seven-variable QMS model designed around the PDCA cycle. The variables include leadership, philosophy-based, strategic planning, customers, quality infrastructure, quality assurance, and performance assessment. Empirical findings suggest that the model aligns well with the operational realities and strategic needs of food SMEs. It is perceived as user-friendly, adaptable, and feasible for stepwise implementation, without requiring substantial investment or intensive external support. Validation through field implementation revealed strong acceptance among SME practitioners and stakeholders. The proposed model offers a practical roadmap for food SMEs to establish an internal quality system that is both adaptive to their unique contexts and measurable in its outcomes.