Requirements Analysis for Risk Communication Systems with Design Thinking in Mining Operations

Risk communication in mining operations currently does not fully integrate safety management systems with user-centered communication platforms. Existing research has shown that the design of risk communication systems has not been sufficiently optimized using mobile technology. This study proposes a draft procedure for the design thinking method to deepen the needs analysis and optimization of user-centered system design engineering. The design thinking stage was developed with a conceptual design method that categorizes data sources from three levels of employees: management, supervisors, and field operators. The interim results of this research present the design of survey procedures with an empathy map, data analysis with a user journey map, and a 5-stage scenario test for data validation. The limitation of the research is the technique of developing seven blocks of empathy map questions with the AEIOU framework that can generate more than 35 comprehensive questions that are difficult to understand by employees at the field operator level.