Retraction notice to "Determination of factors affecting customer satisfaction towards “maynilad” water utility company: A structural equation modeling-deep learning neural network hybrid approach"(Heliyon, (2023), 9, 3, (e13798), (S2405844023010058), 10.1016/j.heliyon.2023.e13798)

This article has been retracted: please see Elsevier policy on article withdrawal (https://www.elsevier.com/about/policies-and-standards/article-withdrawal). This article has been retracted at the request of the Editor. Post-publication, an investigation conducted by Elsevier's Research & Integrity Publishing Ethics team on behalf of the journal discovered that one of the authors acted as a reviewer for this manuscript. This compromised the editorial process and breached the journal's policies. In addition, the investigation identified references that are irrelevant/redundant. The authors were asked to comment upon the presence of these references in their work but were unable to satisfactorily address the reason for the references. Consequently, the editor has lost confidence in the integrity of the article and has determined it should be retracted. The scientific community takes a very strong view on this matter and apologies are offered to readers of the journal that this was not detected during the submission process. The authors disagree with retraction and dispute the grounds for it.