TY - GEN
T1 - Submission Template for ACM Papers Prioritize Business Process Improvement Plan using House of Quality and Modified House of Risk
T2 - 2nd International Conference on Engineering and Information Technology for Sustainable Industry, ICONETSI 2022
AU - Mulyana, Ig Jaka
AU - Singgih, Moses Laksono
AU - Partiwi, Sri Gunani
N1 - Publisher Copyright:
© 2022 ACM.
PY - 2022/9/21
Y1 - 2022/9/21
N2 - Higher Education Institutions (HEIs) must be able to operate effectively, efficiently and focus on customers and make continuous improvements. In conducting an improvement plan, an analysis of potential risk events and risk agents are required. In addition, the improvement plan must also be oriented towards performance indicators. This article discusses business process planning at HEIs and prioritizing improvement plans. The House of Quality (HoQ) is used to calculate the relation value between business processes and key performance indicators of HEI. while the modified House of Risk (HoR) is used in prioritizing improvement plan alternative. Aggregate Risk Potential (ARP) score is a parameter to prioritize improvement. The result show that ARP score are range from 180-13,824. In this case, most of the risk agent improvement priorities are related to research activities: lack of research ability, lack number of research and community services proposals, research group does not establish or inactive, and low research culture.
AB - Higher Education Institutions (HEIs) must be able to operate effectively, efficiently and focus on customers and make continuous improvements. In conducting an improvement plan, an analysis of potential risk events and risk agents are required. In addition, the improvement plan must also be oriented towards performance indicators. This article discusses business process planning at HEIs and prioritizing improvement plans. The House of Quality (HoQ) is used to calculate the relation value between business processes and key performance indicators of HEI. while the modified House of Risk (HoR) is used in prioritizing improvement plan alternative. Aggregate Risk Potential (ARP) score is a parameter to prioritize improvement. The result show that ARP score are range from 180-13,824. In this case, most of the risk agent improvement priorities are related to research activities: lack of research ability, lack number of research and community services proposals, research group does not establish or inactive, and low research culture.
KW - Higher Education Institution (HEI)
KW - Modified House of Risk (HoR)
KW - business process
KW - risk
UR - http://www.scopus.com/inward/record.url?scp=85143257410&partnerID=8YFLogxK
U2 - 10.1145/3557738.3557836
DO - 10.1145/3557738.3557836
M3 - Conference contribution
AN - SCOPUS:85143257410
T3 - ACM International Conference Proceeding Series
BT - Proceedings of the International Conference on Engineering and Information Technology for Sustainable Industry, ICONETSI 2022
PB - Association for Computing Machinery
Y2 - 21 September 2022 through 22 September 2022
ER -