The Effect of Website Components on User Trust in Increasing the Interest to Use Public Administration Service on E-Government Website

Muhammad Huda Muttaqin, Tony Dwi Susanto

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

12 Citations (Scopus)

Abstract

The use of E-Government services, especially in Indonesia, is still not optimal. This is evidenced by the results of a survey conducted by the E-Government Development Index (EGDI) in 2018, Indonesia is ranked 107 out of 193 countries. In the Lower Middle Income Asia category, Indonesia lags behind Vietnam, India, the Philippines and Sri Lanka. One of the factors that influence the intention to use services is user trust. The purpose of this study is to analyze the components of the website on user confidence in e-government services and the intention to use services so that it is expected to increase the acceptance of e-government services in Indonesia. The study used a quantitative approach through a questionnaire filled out by 34 respondents. The results found that customer service and visual design components are the components that most influence the user's trust in e-government services.

Original languageEnglish
Title of host publicationProceedings - 2019 International Conference on Computer Science, Information Technology, and Electrical Engineering, ICOMITEE 2019
EditorsS. Slamin, Antonius Cahya Prihandoko, Fahrobby Adnan, Beny Prasetyo, Paramitha Nerisafitra, Hendra Yufit Riskiawan, Endang Sulistiyani, Prawidya Destarianto
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages30-36
Number of pages7
ISBN (Electronic)9781728134369
DOIs
Publication statusPublished - Oct 2019
Event2019 International Conference on Computer Science, Information Technology, and Electrical Engineering, ICOMITEE 2019 - Jember, Indonesia
Duration: 16 Oct 201917 Oct 2019

Publication series

NameProceedings - 2019 International Conference on Computer Science, Information Technology, and Electrical Engineering, ICOMITEE 2019

Conference

Conference2019 International Conference on Computer Science, Information Technology, and Electrical Engineering, ICOMITEE 2019
Country/TerritoryIndonesia
CityJember
Period16/10/1917/10/19

Keywords

  • e-government
  • intention to use
  • public administration service
  • trust
  • website components

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