TY - JOUR
T1 - The intention of using mobile ticketing in online travel agent
AU - Aristio, Andre Parvian
AU - Al Farisi Iskandar, Muhammad
AU - Mudjahidin,
AU - Ramadhansyah, Arrindika Pradana
AU - Supardi, S.
AU - Utomo, Gatut Prijo
AU - Parahita, Anggraini Naya
N1 - Publisher Copyright:
© 2021 The Authors. Published by Elsevier B.V.
PY - 2021
Y1 - 2021
N2 - The mobile ticketing service application is a promising technology for an online travel agent in Indonesia. However, its adoption is low and not evenly distributed, this is due to the lack of understanding regarding the use of mobile ticketing. The purpose of this study aims to identify and analyses the structural relationship of the factors influencing user intentions in mobile ticketing, previous research was conducted in Malaysia with different user characteristics and adoption acceleration, in this study adjustments will be made to different characteristics and conditions in Indonesia. This study conducted using the Structural Equation Modelling (SEM) Method through the questionnaires' distributions to 531 respondents using mobile ticketing services in an online travel agent, Indonesia. The study findings suggest that capability and use context that mediated mobility and perceived use significantly affect use intention. This study provides evaluation and recommendations for online travel agent services to increase user intentions and retain mobile ticketing services users.
AB - The mobile ticketing service application is a promising technology for an online travel agent in Indonesia. However, its adoption is low and not evenly distributed, this is due to the lack of understanding regarding the use of mobile ticketing. The purpose of this study aims to identify and analyses the structural relationship of the factors influencing user intentions in mobile ticketing, previous research was conducted in Malaysia with different user characteristics and adoption acceleration, in this study adjustments will be made to different characteristics and conditions in Indonesia. This study conducted using the Structural Equation Modelling (SEM) Method through the questionnaires' distributions to 531 respondents using mobile ticketing services in an online travel agent, Indonesia. The study findings suggest that capability and use context that mediated mobility and perceived use significantly affect use intention. This study provides evaluation and recommendations for online travel agent services to increase user intentions and retain mobile ticketing services users.
KW - Mobile ticketing
KW - Online travel agent
KW - Structural equation modeling
KW - Use intention
UR - http://www.scopus.com/inward/record.url?scp=85123784504&partnerID=8YFLogxK
U2 - 10.1016/j.procs.2021.12.141
DO - 10.1016/j.procs.2021.12.141
M3 - Conference article
AN - SCOPUS:85123784504
SN - 1877-0509
VL - 197
SP - 273
EP - 281
JO - Procedia Computer Science
JF - Procedia Computer Science
T2 - 6th Information Systems International Conference, ISICO 2021
Y2 - 7 August 2021 through 8 August 2021
ER -