The Moderating Role of Organizational Size on Business Process Management Culture of Government Organizations in Indonesia

Alvisi Aura Chandra; E. R. Mahendrawati

doi:10.1016/j.procs.2024.03.072

The Moderating Role of Organizational Size on Business Process Management Culture of Government Organizations in Indonesia

Alvisi Aura Chandra, E. R. Mahendrawati^*

^*Corresponding author for this work

Laboratory of Enterprise Systems

Institut Teknologi Sepuluh Nopember

Research output: Contribution to journal › Conference article › peer-review

Abstract

The successful implementation of Business Process Management (BPM) requires a holistic perspective. Previous studies have found that the adoption of BPM Methods (BPMM) indirectly contributes to Process Performance (PP) by building a culture that supports BPM. This study examines the mediating role of BPM Culture (BPMC) and the moderating role organization size on the Performance of BPMM and Processes in Situbondo Regency and Surabaya City. Surveys were designed and distributed to employees in each agency. The results are analyzed using PLS-SEM. The results reveal that organizational size also influences the BPMC relationship between BPMM and PP.

Original language	English
Pages (from-to)	852-860
Number of pages	9
Journal	Procedia Computer Science
Volume	234
DOIs	https://doi.org/10.1016/j.procs.2024.03.072
Publication status	Published - 2024
Event	7th Information Systems International Conference, ISICO 2023 - Washington, United States Duration: 26 Jul 2023 → 28 Jul 2023

Keywords

BPM Culture
Business Process Management
Public Administration Services
Public Sector

Access to Document

10.1016/j.procs.2024.03.072

Cite this

@article{fe5d55d14df94a9da1e72a8d9d7afcab,

title = "The Moderating Role of Organizational Size on Business Process Management Culture of Government Organizations in Indonesia",

abstract = "The successful implementation of Business Process Management (BPM) requires a holistic perspective. Previous studies have found that the adoption of BPM Methods (BPMM) indirectly contributes to Process Performance (PP) by building a culture that supports BPM. This study examines the mediating role of BPM Culture (BPMC) and the moderating role organization size on the Performance of BPMM and Processes in Situbondo Regency and Surabaya City. Surveys were designed and distributed to employees in each agency. The results are analyzed using PLS-SEM. The results reveal that organizational size also influences the BPMC relationship between BPMM and PP.",

keywords = "BPM Culture, Business Process Management, Public Administration Services, Public Sector",

author = "Chandra, {Alvisi Aura} and Mahendrawati, {E. R.}",

note = "Publisher Copyright: {\textcopyright} 2023 The Authors. Published by Elsevier B.V.; 7th Information Systems International Conference, ISICO 2023 ; Conference date: 26-07-2023 Through 28-07-2023",

year = "2024",

doi = "10.1016/j.procs.2024.03.072",

language = "English",

volume = "234",

pages = "852--860",

journal = "Procedia Computer Science",

issn = "1877-0509",

publisher = "Elsevier B.V.",

}

TY - JOUR

T1 - The Moderating Role of Organizational Size on Business Process Management Culture of Government Organizations in Indonesia

AU - Chandra, Alvisi Aura

AU - Mahendrawati, E. R.

PY - 2024

Y1 - 2024

N2 - The successful implementation of Business Process Management (BPM) requires a holistic perspective. Previous studies have found that the adoption of BPM Methods (BPMM) indirectly contributes to Process Performance (PP) by building a culture that supports BPM. This study examines the mediating role of BPM Culture (BPMC) and the moderating role organization size on the Performance of BPMM and Processes in Situbondo Regency and Surabaya City. Surveys were designed and distributed to employees in each agency. The results are analyzed using PLS-SEM. The results reveal that organizational size also influences the BPMC relationship between BPMM and PP.

AB - The successful implementation of Business Process Management (BPM) requires a holistic perspective. Previous studies have found that the adoption of BPM Methods (BPMM) indirectly contributes to Process Performance (PP) by building a culture that supports BPM. This study examines the mediating role of BPM Culture (BPMC) and the moderating role organization size on the Performance of BPMM and Processes in Situbondo Regency and Surabaya City. Surveys were designed and distributed to employees in each agency. The results are analyzed using PLS-SEM. The results reveal that organizational size also influences the BPMC relationship between BPMM and PP.

KW - BPM Culture

KW - Business Process Management

KW - Public Administration Services

KW - Public Sector

UR - http://www.scopus.com/inward/record.url?scp=85193200187&partnerID=8YFLogxK

U2 - 10.1016/j.procs.2024.03.072

DO - 10.1016/j.procs.2024.03.072

M3 - Conference article

AN - SCOPUS:85193200187

SN - 1877-0509

VL - 234

SP - 852

EP - 860

JO - Procedia Computer Science

JF - Procedia Computer Science

T2 - 7th Information Systems International Conference, ISICO 2023

Y2 - 26 July 2023 through 28 July 2023

ER -

The Moderating Role of Organizational Size on Business Process Management Culture of Government Organizations in Indonesia

Abstract

Keywords

Access to Document

Other files and links

Fingerprint

Cite this