The role of IT on firm performance

Asih Nur Fadhilah, Apol Pribadi Subriadi*

*Corresponding author for this work

Research output: Contribution to journalConference articlepeer-review

10 Citations (Scopus)


The impact of Information Technology (IT) on firms has been widely discussed in many studies. Regarding the role of IT on Firm Performance, researchers have reported a mixed result. Therefore, it encourages that the essential character of IT from the perspective of firm performance needs to be explored systematically. It was needed to reveal, in what facet of firm performance and under what circumstances IT could play a significant role. This research contributes by providing a balanced perspective on the role of IT on firm performance. The researchers could have a view from the right angle about the role of IT on firm performance. A systematic literature review was conducted to get a comprehensive perspective regarding the role of IT on Firm Performance. The aspects extracted and analyzed were mainly related to: (i). Firm performance attributes, (ii). Domains supported by IT, (iii). IT-Firm Performance Circumstances. Based on these aspects several analysis and conclusions were drawn. First, IT contributes to achieving strategic alignment, organizational agility and provide support for business. Since they were correlated strongly with firm performance. Second, firm performance could be measured based on two perspectives: Financial and non-financial. Third, IT could contribute more effectively in collaboration or combining with other resources. The elaboration of these findings and suggestions for further research were discussed in this paper.

Original languageEnglish
Pages (from-to)258-265
Number of pages8
JournalProcedia Computer Science
Publication statusPublished - 2019
Event5th Information Systems International Conference, ISICO 2019 - Surabaya, Indonesia
Duration: 23 Jul 201924 Jul 2019


  • Firm performance
  • IT paradox
  • IT performance
  • IT productivity paradox
  • Information technology
  • Role of IT


Dive into the research topics of 'The role of IT on firm performance'. Together they form a unique fingerprint.

Cite this