Abstract

Often when a company is growing and just starting out the management team tend to make all the internal decisions, As the company reaches a certain size Standard operational procedure (SOP) is the important aspect to help the company to evaluate more than what they do now but also help the company to decide how to move forward. Having a standard operating procedure in place streamlines the process and management can accomplish more in optimizing time and cost, on business process of Return Material Authorization (RMA) which may not time and cost effective for the company which was about 2880 minutes with cost IDR. 348,242. In this research, the authors use Goal Programming to optimize time and cost. This approach improves the business process using analysis of multi objective problems. The results show that the time is reduced about 40% and the cost is reduced about 37%, which show improvement in the performance of the business process.

Original languageEnglish
Title of host publicationProceedings - 2018 International Seminar on Application for Technology of Information and Communication
Subtitle of host publicationCreative Technology for Human Life, iSemantic 2018
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages29-34
Number of pages6
ISBN (Electronic)9781538674864
DOIs
Publication statusPublished - 27 Nov 2018
Event3rd International Seminar on Application for Technology of Information and Communication, iSemantic 2018 - Semarang, Indonesia
Duration: 21 Sept 201822 Sept 2018

Publication series

NameProceedings - 2018 International Seminar on Application for Technology of Information and Communication: Creative Technology for Human Life, iSemantic 2018

Conference

Conference3rd International Seminar on Application for Technology of Information and Communication, iSemantic 2018
Country/TerritoryIndonesia
CitySemarang
Period21/09/1822/09/18

Keywords

  • cost
  • goal programming
  • optimization
  • standard operational procedure
  • time

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